Senior CRM Specialist (Engagement and retention)
Senior CRM Specialist (Engagement and retention)
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Job Description
About the opportunity
As a Sr CRM Specialist engagement and retention you will play a pivotal role in leading and shaping our CRM strategies with a focus on a balanced mix of 50% operational tasks and 50% strategic initiatives. Your expertise will be essential in optimising our CRM engagement and retention efforts to align with the companys overarching goals and objectives.
Operational Excellence (50%)
Execute multi-channel CRM campaigns employing a holistic approach to engage effectively with our customer base.
Collaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns leveraging your operational expertise.
Champion adherence to established processes both within your role and among stakeholders to maximise campaign efficiency and operational excellence.
Conceptualize set up and maintain automated communication workflows that support the achievement of CRM key performance indicators.
Analytic mastery
Collaborate with data analytics and data engineers to ensure a data driven approach to your work.
Utilise A/B testing methodologies to optimise campaign performance leveraging your technical and analytic proficiency.
Own and report on the development of your KPIs.
Strategic Leadership (50%)
Collaborate closely with the CRM team and seasoned CRM managers to conceptualise and plan new strategic campaigns that align with the companys overarching goals.
Lead the implementation of these strategic initiatives leveraging your strategic insights and operational expertise to drive success.
Apply data-driven insights and your understanding of customer segments to ensure targeted messaging and the achievement of strategic objectives.
What you need to be successful:
Bachelors degree in Marketing Business or a related field (or equivalent work experience).
3 years of experience in CRM roles
Proven track record in CRM campaign execution and optimization at a senior level.
Strong technical skills including HTML and A/B testing to ensure operational excellence.
Proficiency in CRM tools to drive effective campaigns.
Data-driven mindset with the ability to analyze and interpret campaign performance data.
Excellent communication and collaboration skills to lead cross-functional teams effectively.
Creative problem-solving ability combined with a strategic mindset to drive innovation in CRM initiatives.
Whats in it for you:
Accelerate your career growth by joining one of Europes most talked about disruptors .
Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.
Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Sounds good Apply now for this position.
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status or disability status.
Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to .
Visit our website to learn more about Diversity Equity & Inclusion at N26.
Required Experience:
Senior IC
Employment Type
Full Time
