Position: Customer Care Analyst

Reports To: Manager II Customer Care

Location: Auburn Alabama

Remote Type: Hybrid (3 days in office; 2 days remote)

Position Summary:

The Customer Care Analyst I serves as the primary contact for requests for orders quotes product questions drawing approvals as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through a high level of expertise ownership accountability technical aptitude and responsiveness. CCA1 receives specific product systems and process training on all IPS couplings products.

Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise ownership accountability cross departmental collaboration and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking dynamic global Couplings Support Team responsible for creating customer loyalty reducing customer effort and delivering solutions in every step of the customer journey ultimately enabling growth. Join a team of highly motivated professionals with can do attitudes a willingness to learn and a passion for process improvement.

Responsibilities:

• Dedication to 80-20 overserve strategies

• Handles internal & external customer inquiries quotes & orders utilizing established standard operating policies & procedures

• Review Engineered coupling orders for commercial and technical requirements; interpret and clarify these requirements with the customer and obtain any missing information

• Coordinate cross-functional review meetings as needed to clarify requirements and optimize order processing throughput

• Coordinate fulfillment of customer requirements such as design approvals change orders requests for information support for field issues technical support etc.

• Responsible for building strong customer relationships and delivering customer-centric solutions

• Generate order status reports regularly and communicate to customers Sales and Marketing.

• Support corporate initiatives designed to overserve our customers while providing an effortless customer experience

• Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals

• With Initial Direction & Supervision take on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm

• Handles standard customer escalations autonomously with first contact resolution when possible.

• Work with internal teams with a high sense of accountability and urgency

• Work with Manufacturing operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged late or incorrect products

• Participant in training initiatives within department

Education Experience & Skills Required:

• Demonstrated proficiency in keyboarding skills Ability to type approx. 45 words per minute

• Experience with business tools such as SharePoint MS Teams Windows Operating Systems required

• Demonstrated mechanical or technical aptitude required

• Demonstrated patience and approachability with other team members

• Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges

• Able to show situational adaptability and resourcefulness

• Strong communication/interpersonal & organizational skills

• Strong ability to manage daily workload

Education Experience & Skills Preferred:

• 0-2 years of professional customer care experience preferred or an advanced degree

• Basic to Intermediate Excel Skills preferred

• Experience with Oracle &/or SAP (or other ERP systems) preferred

• Experience navigating and utilizing corporate websites & eCommerce platforms preferred

• Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced preferred

Demonstrate Values:

• Customer Focus Building strong customer relationships and delivering customer-centric solutions.

• Action Oriented Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm.

• Plans & Aligns Planning and prioritizing work to meet commitments aligned with organizational goals.

• Manages Conflict Handling conflict situations effectively with a minimum of noise.

• Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

No Sponsorship Available:

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

#LI-AB1 #LI-Hybrid

Benefits

• Medical Dental Vision and Prescription Drug Coverage
• Spending accounts (HSA Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any third-parties for hires made.