Concierge

CONCIERGE: The Concierge is a key member of the front office team and serves as the primary point of contact for guest services and personalized experiences. This position plays a critical role in enhancing the guest experience by offering accurate information proactive service and thoughtful recommendations. The ideal candidate is a knowledgeable well-connected and service-driven professional who consistently delivers the highest level of hospitality. Must have strong familiarity with local happenings restaurants etc.

As part of this job this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; present a friendly outgoing energetic and guest service oriented demeanor.

WAGE RANGE: $23.00 - $26.00 hourly

SCHEDULE: Must be able to work flexible schedule weekends and holidays based on business demands.

WORKING RELATIONSHIPS: Reports: Front Office Management Team and Director of Rooms. Interacts: Internal and External Guests

OVERALL OPERATIONAL RESPONSIBILITIES

• Adhere to all policies and procedures outlined in PHMs Employee Handbook including punctuality attendance and professional conduct.
• Greet all guests and associates promptly and professionally creating a welcoming atmosphere.
• Uphold brand standards demonstrate expected service behaviors and hallmarks.
• Follow emergency and safety protocols to maintain a secure environment for guests staff and visitors.
• Promote hotel services and facilities by anticipating and responding to guest needs.
• Handle guest check-ins/check-outs efficiently and accurately following hotel cash and credit policies.
• Manage room assignments and accommodate special requests whenever possible.
• Handle room reservations including modifications and cancellations per procedures.
• Welcome and assist guests with reservations transportation arrangements directions dining recommendations and general inquiries.
• Manage guest requests professionally ensuring prompt follow-up and resolution.
• Coordinate with internal departments (e.g. housekeeping bell staff valet front desk) to fulfill guest needs seamlessly.
• Maintain up-to-date knowledge of hotel amenities local attractions dining entertainment cultural events and transportation options.
• Handle complex or last-minute guest requests with poise creativity and resourcefulness.
• Escort guests to rooms or other hotel areas as needed and assist with luggage handling and storage.
• Respond promptly to phone calls radio communications emails and in-person requests.
• Deliver packages newspapers group amenities and other requested items in a timely manner.
• Maintain a clean and organized hotel entrance and concierge desk area report safety concerns to Maintenance.
• Keep an accurate concierge log documenting guest interactions and service follow-ups.
• Assist with VIP and special guest arrangements as directed.
• Anticipate guest concerns and resolve complaints proactively and courteously.
• Support inquiries related to hotel services in-house events directions check cashing and safety deposit boxes.
• Let me know if youd like to tailor this for a specific role (e.g. Concierge Guest Services Agent Bell Attendant) or need formatting for HR or training use.
• Perform other duties as directed.

Interpersonal Relationships

• Foster strong relationships with guests creating a welcoming and personalized experience.
• Communicate effectively with hotel staff and external service providers to coordinate guest services.
• Maintain professional courteous and respectful interactions with all guests colleagues and vendors.
• Uphold the hotels standards of etiquette confidentiality and guest privacy at all times.

Knowledge Skills and Abilities

• In-depth knowledge of the local area including attractions restaurants transportation and cultural events.
• Strong organizational and multitasking skills; able to prioritize under pressure.
• Exceptional verbal and written communication skills.
• Ability to remain calm and professional in high-pressure or fast-paced situations.
• Proficiency in reservation software Microsoft Office and/or property management systems.
• High level of discretion integrity and attention to detail.

Preferred Qualifications

• Previous experience as a Concierge or in a guest-facing role in a luxury or 4-star hotel environment.
• Multilingual abilities strongly preferred.
• Membership or affiliation with Les Clefs dOr is a plus.
• Familiarity with concierge or guest service platforms such as OpenTable or similar systems.
• High school diploma or equivalent required; associates or bachelors degree in hospitality management or related field preferred.

Disclaimer: This job description is intended to convey essential job responsibilities and qualifications and is not an exhaustive list of all duties responsibilities and skills required.

Pacific Hotel Management LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. Our culture is family oriented friendly outgoing competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals but most importantly all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance 401k plan educational assistance program training recognition events travel discounts and more! As part of the IHG brand we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an outgoing and knowledgeable Concierge to join our family! The Concierge is the first point of contact for hotel guests and is primarily responsible for providing personalized service to guests upon arrival during their stay and upon departure. The Concierge is an integral part of our team at the property and works side by side with associates and managers on a day-to-day basis to anticipate and meet guests needs. We are looking for someone who will help us maintain our high quality standards who will help develop new ideas and ways to improve our guest satisfaction scores.

If this position andInterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at .