Retirement Benefits Education Counselor
Retirement Benefits Education Counselor
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$ 50633 - 88607
1 Vacancy
Job Description
Description of Work
The Retirement Systems Division is hiring Retirement Benefits Education Counselorthat cares about the members and their questions and moving them tofind a resolution is our top priority and what we need to add to our growing team!This is a full-time position (40 hours per week) withState Benefits including health insurance paid vacation paid sick time paid holidays as well as retirement.
About Us
TheRetirement Systems Divisionadministers the statutory retirement and fringe benefit plans as authorized by the General Assembly of North Carolina. These include the following six major retirement plans: Teachers and State Employees Retirement System the Legislative Retirement System the Local Governmental Employees Retirement System the Consolidated Judicial Retirement System the Optional Retirement Program and Firemens and Rescue Workers Pension Fund.
The Retirement Benefits Education Counselor provides subject matter expertise on retirement benefit matters such as retirement processes statutory provisions communicating new policy initiatives and legislation through counseling researching and mediating as well as by responding to time sensitive and complex inquiries from active and retired state and local employees beneficiaries employing agencies and the general public. Assistance is also provided by means of conducting retirement education presentations retirement webinars and simulcasts monthly employer training one-on-one retirement counseling for retirement system members and employers answering retirement and benefit related correspondence and e-mail inquiries from employers members and beneficiaries providing final agency decisions and processing Domestic Relation Orders Affidavits and other legal documentation.
Duties & Responsibilities- Educates counsels and advises on the benefit programs eligibility options and provisions to members their dependents and other involved parties of their retirement benefits over the phone through email or in typed-written letter form virtually through a webinar by conducting one-on-one counseling appointments and/or by a retirement education conference.
- Assessing situations explains and applies interpretation of statutes as needed.
- Receive and prepare information to respond to subpoenas that may have a variety of purposes ensuring that proper processes are followed and review is given as necessary.
- Prepare and resolve issue relative to divorce affidavits and domestic relations orders.
- Position is responsible for gathering the necessary information on an overpayment situation and communicating/negotiating with the member on the payment options.
- Communicates information thoroughly and effectively in writing by composing and preparing written response to letters emails and telephone requests from members and agencies.
- Effectively trains and counsels others both members and otherRSDstaff on Orbit Self Service understanding statutes navigating retirement-on-line and on any other retirement/benefit issues as requested or needed.
- All other duties as assigned.
Knowledge Skills and Abilities / Competencies
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
- Experience inresearching and analyzingdetailed information.
- Experience in interpretating NC general statues.
- Experience in understanding business requirementsof retirement plans.
- Experience incounselingstakeholdersthroughpresentations and webinars.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.
Bachelor s degree from an appropriately accredited institution andthree (3) years of experience in the program related to the areaof assignmentor an equivalent combination of education and experience.Supplemental and Contact Information
- * PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *This position is subject to a criminal history background check through CastleBranch. In addition one or more of the following may also be reviewed depending on the nature and requirements of the position: employment history professional references credit history and educational verification (i.e. degree license or official transcript). Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.
This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North receive credit for your work history and credentials you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in additional information about applications and processes with the state of NC Please visit:How Do I Get the Job
The State of North Carolina and the Department of State Treasurer is an Equal Opportunity Employer:- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section Jobs Applied For.
- Applicants seeking Veterans Preference must attach a DD 214 Form Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seeking National Guard Preference
- North Carolina Army National Guard
- North Carolina Air National Guard
- Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.
Please note foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. For your convenience a couple are listed below:
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. It is not necessary to contact the Human Resources Office to check the status of an application.
If you are having technical issues submitting your application please call the NeoGov Help Line at . If there are any questions about this posting other than your application status please email Department of State Treasurer at.
Employment Type
Full-Time
