IT Support Engineer (213123)
IT Support Engineer (213123)
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Job Description
Location: Belgium - Zaventem Job-ID: 213123 Contract type: Standard Business Unit: System Engineering & Technicians
Life on the team
Are you passionate about IT and dealing with customers at all levels Do you have hardware/software experience and great soft skills
If so then we would like to discuss your next career move!
We have an opportunity for an IT Support Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers in the South of Brussels.
What Youll Do
Providing 1st and 2nd line on-site user support. This includes analyse incidents problems & service requests propose solutions and help implementing them. You will also be responsible for any escalation and follow up.
Some of the daily activities are:
Onsite Support (troubleshoot installation of material)
IT Minute Support (Tech Bar)
Meeting Room Support
Preparing Workstations for newcomers
Mobile device support (Configuration and delivery)
Maintain and update of Documentation.
Following up Leaver Processes and Hardware return of Leavers/End Of life
Queue incident Task and Request Management
Asset management
Local Stock Management
End Of Lease management
Presentation for new joiners and once a month remotely to all users
1st Line Network Troubleshooting (patching switch checking) meeting with Network team based in other country
What Youll Need
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.
Previous knowledge of Microsoft Applications
Previous experience of supporting Mobile devices and hand-held devices
Good administrative experience attention to detail ensures accuracy of data provides data for reporting and processing of information
Previous experience working in a corporate IT environment is an asset
Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers (VIP Support is a plus)
Excellent time management and organisational skills
Willing to take initiative and be hands-on
Very good communication skills both verbal and written in English and French.
Very good work ethic (attitude punctuality)
About us
Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#CCfuturetalent
Employment Type
Full Time
