Senior Engineering Manager (Payments & Billing - Backend)

At Scribd (pronounced scribbed) our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge democratize the exchange of ideas and information and empower collective expertise through our three products: Everand Scribd and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure we believe in balancing individual flexibility and community connections. Its through our flexible work benefit Scribd Flex that employees in partnership with their manager can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration culture and connection. For this reason occasional in-person attendance is required for all Scribd employees regardless of their location.

So what are we looking for in new team members Well we hire for GRIT. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd we are inspired by the potential that this can unlock and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Heres what that means for you: were looking for someone who showcases the ability to set and achieve Goals achieve Results within their job responsibilities contribute Innovative ideas and solutions and positively influence the broader Team through collaboration and attitude.

About the Role

At Scribd we believe access to knowledge should be frictionlessand that starts with a robust and scalable billing and payments experience. Were building a world-class Payments & Billing team to power our global subscription business which serves over 2 million paying subscribers across multiple regions. As Senior Engineering Manager Payments & Billing youll lead the strategy architecture and execution for systems that process millions of monthly transactions across diverse geographies multiple local entities local currencies and multiple payment service providers.

This is more than just payments its the full monetization platform that underpins our global subscription model of our products. Youll own the end-to-end lifecycle of billing and payments infrastructure ensuring it is extensible compliant and optimized for performance cost-efficiency and business agility. This is a pivotal leadership role with high ownership shaping the backbone of a hundred-million-dollar global subscription business and enabling the next stage of Scribds growth.

In this role youll be at the helm of the team responsible for everything from subscription orchestration and transaction processing to compliance revenue tooling and platform observability. If youre an experienced engineering leader who thrives in both technical and domain complexity youll find this role uniquely rewarding. Youll collaborate closely with Product Finance Legal and Risk to deliver a platform that is not only stable and secure but also highly optimized for growth experimentation and international scale. Your work will directly impact revenue customer retention and Scribds ability to scale efficiently as we grow.

What Youll Do

• Lead the engineering strategy and execution for Scribds payments and billing platform spanning the entire subscription lifecycle payment processing transaction flows revenue tooling compliance and more.

• Build and manage a high-performing team of 5 backend engineers providing mentorship feedback and career development support.

• Stay deeply technical: You will be a thought partner to your team and a hands-on leader who understands systems at every level.

• Partner closely with Product Management to translate vision into technical execution collaborating on roadmaps prioritizing engineering investments and ensuring timely delivery.

• Use data as a first-class input: in partnership with the Analytics team youll analyze performance trends investigate anomalies monitor KPIs and champion instrumentation and telemetry that enable the team to operate with precision and foresight.

• Foster a culture of technical excellence operational rigor and continuous improvement empowering your team to navigate ambiguity reduce complexity and ship impactful work with speed and confidence.

What Were Looking For

Must-Haves

• 7 years of engineering experience including 3 to 5 years in engineering management leading backend teams through high-impact systems development.

• Deep domain expertise in Payments: Youve implemented payment systemsideally in the B2C subscription spaceand integrated them with payment service providers.

• Strong technical foundation: You bring architectural depth and practical experience designing and implementing complex software systems. While we value engineering fundamentals over specific tools our stack includes Ruby MySQL and AWS so familiarity with these technologies is a plus.

• Cross-functional agility: Youve worked closely with PMs Analytics Finance and vendors to ship solutions aligned with compliance and business requirements.

• Execution excellence: You thrive in fast-moving environments balancing velocity with quality and long-term sustainability.

• People-first leadership: Youve grown coached and retained strong engineering teams fostering technical excellence.

Bonus Experience

• Knowledge of recurring billing architectures local payment methods global transaction processing with local entities fraud prevention or chargeback workflows.

• Experience building systems for international subscription products including handling regional pricing tax and payment nuances.

• Exposure to compliance frameworks such as PCI-DSS and best practices in secure payments infrastructure.

Why This Role Why Now

Payments and billing are the backbone of Scribds business and were investing heavily in building a resilient optimized and globally extensible platform for the future. Youll have the mandate and executive support to build and lead a top-tier engineering team define foundational architecture and deliver measurable outcomes that directly impact revenue customer experience and Scribds global expansion.

If youre looking for a role where you can build lead and scale with clarity and impact wed love to hear from you.

At Scribd your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location. San Francisco is our highest geographic market in the United States. In the state of California the reasonably expected salary range is between $178500 minimum salary in our lowest geographic market within California to $278500 maximum salary in our highest geographic market within California.

In the United States outside of California the reasonably expected salary range is between $157500 minimum salary in our lowest US geographic market outside of California to $264500 maximum salary in our highest US geographic market outside of California.

In Canada the reasonably expected salary range is between $187500 CADminimum salary in our lowest geographic market to $247500 CADmaximum salary in our highest geographic market.

We carefully consider a wide range of factors when determining compensation including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership and a comprehensive and generous benefits package.

Are you currently based in a location where Scribd is able to employ you
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:

United States:

Atlanta Austin Boston Dallas Denver Houston Jacksonville Los Angeles Miami New York City Phoenix Portland Sacramento Salt Lake City San Diego San Francisco Seattle Washington D.C.

Canada:

Ottawa Toronto Vancouver

Mexico:

Mexico City

Benefits Perks and Wellbeing at Scribd

*Benefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

• 12 weeks paid parental leave

• Short-term/long-term disability plans

• 401k/RSP matching

• Onboarding stipend for home office peripherals accessories

• Learning & Development allowance

• Learning & Development programs

• Quarterly stipend for Wellness WiFi etc.

• Mental Health support & resources

• Free subscription to Scribd gift memberships for friends & family

• Referral Bonuses

• Book Benefit

• Sabbaticals

• Company-wide events

• Team engagement budgets

• Vacation & Personal Days

• Paid Holidays ( winter break)

• Flexible Sick Time

• Volunteer Day

• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

Access to AI Tools: We provide free access to best-in-class AI tools empowering you to boost productivity streamline workflows and accelerate bold innovation.

Want to learn more about life at Scribd want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race color religion national origin gender sexual orientation age marital status veteran status disability status or any other characteristic protected by law. We encourage people of all backgrounds to apply and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.