Manager, Field Service

CECO Environmental is a global leader in providing sustainable solutions for industrial air water and energy transition. Since 1966 weve been addressing the worlds most pressing environmental challenges. Our mission is to protect people the environment and industrial equipment making a tangible impact across industries like renewable energy semiconductor manufacturing power generation and water treatment. As a purpose-driven company we foster a culture of innovation collaboration and integrity ensuring that every project we undertake creates lasting positive change. At CECO youll be part of a growing dynamic team committed to a cleaner safer and more sustainable future.

As part of the CECO Environmental family of brands Peerless Emissions Control plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team youll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Field Service Manager will be responsible for managing customer field service projects related to the installation and commissioning coordinating directing and problem solving of field service activities post-delivery of goods including but not limited to site construction support commissioning warranty management; working with Sales for job Site walks and bid support for aftermarket turnkey solutions contractor management developing and implementing policies and procedures for CECO Emissions Controls which are focused on removal of NOx and CO Emissions combustion Burners ammonia handling etc. The ideal candidate has solid experience with mechanical thermal construction Instrumentation automation ammonia handling startups commissioning processes management of contractual obligations along with building and leading a field service team that is remote based across the United States. Candidate shall be an Excellent communicator with a strong sense of urgency attention to details and leader across cross-functional and multi-cultural teams.

The Field Service Manager is also responsible for driving field service productivity for coordinating field service technicians monitoring and resolving issues and managing the service P&L.

Your Responsibilities Will Be:

• Plans and develop policies and procedures for on-site installation equipment start-up/commissioning testing maintenance and troubleshooting.
• Ensures all field service projects are completed within budget/deadline to meet customers needs
• Manages all field service management software and tools; trains Field Service technicians on the use of these tools to drive field service efficiency and effectiveness

• Schedules plans directs mechanical and electrical inspections so as to ensure Company provided equipment meets the required design specifications; coordinates engineering changes as necessary to correct non-conforming issues.

• Manage the field activities as it relates to warranty repair installation of new field equipment and installation of retrofit projects.
• Scheduling manning the projects coordinate with the project managers on their scheduling and scope requirements submitting field service invoices for work performed determining what is billable and what is warranty collections of AR.
• Maintains active contact with other departments which is positive and supportive of that groups planning and budget objectives; ensures communication with customers and/or other team members is conducted in a manner that builds trust and leads to efficient and effective problem resolution.
• Maintains confidentiality of all information concerning the Companys operational practices marketing engineering pricing and sales strategies as well as customer and prospect lists. The list of items to be considered confidential also includes but is not limited to information related to the financial operations and performance of the company.
• Leads turnkey install activities such as job walks RFQ for contractors negotiations contractor timesheet validation manage site punch list and contractor nonconformance ensures contractors perform all task within the cost and schedule agreed upon coordinate discoverable issues and approving appropriate change orders for contractors as well as getting change orders approved from customers as applicable.
• Allocates time efficiently and effectively keeping track of critical information schedules and deadlines. Manage workflow to prioritize task proactive follow ups and meet promises made.
• Adheres to all safety policies and procedures in accordance with guidelines established by the Company/OSHA; pursues safety initiatives in support of the Companys vision of zero accidents; maintains a clean safe and orderly environment.
• Assist in start-ups trouble shooting field back charge resolution and manage warranty claims.
• Through effective research and study of contract and project documents manage warranty cost.
• Ensures daily/weekly/monthly reporting as well as any other general correspondence is communicated accurately concisely and in a form appropriate to the target audience.
• Understands and complies with all company policies and procedures as well as additional legal regulatory requirements.

Required Qualifications:

• Bachelors degree in mechanical or construction engineering and/or equivalent work experience or training/education however attained; professional degree preferred.
• Three (3) years experience of managerial experience P&L experience a plus
• Experience with SCR systems PLC programming Controls Engineering or Logic design a plus.
• Valid in-state drivers license. Driving record must meet acceptable company standards and be maintained as such in order to operate a vehicle while on company business.
• Ability to read and interpret technical documentation pertaining to specifications of components and materials and computer aided design (CAD) drawings and specifications.
• Ability to apply considerable knowledge of process instrumentation including pressure flow and temperature transmitters valve actuators and the testing and calibration of these components.
• Considerable knowledge of continuous emissions monitoring equipment for measurement of process source emissions.
• Considerable knowledge of safe handling storage and operations of equipment that utilizes hazardous chemicals.
• Considerable knowledge of rotating equipment including dampers actuators controls and seal air fans.
• Working knowledge of business-related software packages (i.e. MS Word MS Excel MS Access MS PowerPoint etc.); exposure to MRP/ERP systems preferred.

Licensing or Certifications: Driver license required.

Travel Requirements: Occasional travel may be required as necessary to support the business; must have the ability to travel across borders.

ADA Requirements (For U.S. positions only):

Positions in this function typically require typing sitting climbing balancing stooping kneeling crouching crawling reaching standing walking pushing pulling lifting fingering grasping feeling talking hearing seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time the job is rated for Light Work.

Incumbents may be subjected to moving mechanical parts electrical currents vibrations fumes odors dusts gases poor ventilation chemicals oils extreme temperatures inadequate lighting workspace restrictions intense noises and travel.

ABOUT US

CECOsCommitment to Our People

At CECO our people are at the center of everything we do. Whether youre a professional looking for a career change an undergraduate student exploring opportunities or a recent graduate with an advanced degree youll find your chance to make a difference with CECO.

ABOUT CECO

CECO Environmental is a leading environmentally focused diversified industrial company whose solutions protect people the environment and industrial equipment across the globe serving a broad landscape of industrial air industrial water and energy transition markets.

We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visitingAbout Us.

Equal Opportunity Employer

CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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