Associate, Service Ops Support
Associate, Service Ops Support
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$ 80000 - 90000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
OT348: SF - SAN FRANCISCO CA 444 SPEAR STREET STE 102 SAN FRANCISCO CA 94105 USAMoving people. Shaping the future. At Otis we take pride in leading the industry we founded and theres never been a better time to join our team. We are the leader in elevators escalators and moving walkways. Were seeking a Associate Service Ops Support who is ready to help us deliver on our commitments today plan our strategy for the future and leave their fingerprints on the organization for years to come.
Otis Elevator Company is searching for a highly motivated Associate Service Ops Support to oversee coordination of activities for the Service business.The Associate Service Ops Support will ensure efficiency cost containment and customer satisfaction.
What youll do:
Manage field focused tasks supporting field ops managers supervisors mechanics allowing them to spend time in the field.
Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.
Support the team in tracking safety protocols including monthly minutes accident filing and coordinating follow up on safety testing requirements
Ensure that material and labor cost align with monthly targets
Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup
Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed
Enter and open purchase orders track error status and accrual clean up and resolve vendor issues
Perform iPhone Application system data management
Organize warehouse audits inventory and shipping
What you will need to be successful:
High school diploma or equivalent required; bachelors degree preferred
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
Strong leadership skills and goal-orientated with strong time management and organizational skills
The salary range for this role is $80000-$90000.00 We may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Required Experience:
IC
Employment Type
Full-Time
