Volvo Sales Manager

Volvo Sales Manager

General Summary

The Volvo Sales Manager is responsible to the GM andGSM for leading the activities and performance of the Volvo sales team. Team leadership encompasses: full leadership of the Volvo sales team; manufacturer relations; management of all business processes related to forecasting marketing inventory sales customer service and satisfaction performance training and profitability.

Leadership responsibility is achieved in part by understanding and living the Sheppard Motors core values as represented by our Core Values document and by implementing the following Expectations of Sales Managers.

Expectations of the Volvo Sales Manager

Forecasting

• Provide the Owner and the GSM with a yearly forecast quarterly updates and monthly results for Volvo new car sales.
• Provide the Owner and the GSM with yearly quarterly and monthly sales Team goals and performance results.
• Prepare and review the monthly sales and performance goals of each team member with the GSM.

Marketing

• Achieve the manufacturers market share requirements.
• Recommend to the GSM plans for short and long range advertising sales promotions; staffing needs; insure that all manufacturers funded advertising programs meet manufacturer requirements.

CSI

• Achieve outstanding results from manufacturer surveys.
• Achievement of CSI requirements for Volvo is imperative. Know what the department status is with the manufacturer and update the Owner and GSM monthly.

Team Leadership

• Recruit train manage hold accountable and nurture team members.
• Using the annual forecast create a monthly activity and performance forecast for each team member and hold them accountable for activity and results.
• Insure that all team members are trained to follow the Sheppard Core Values and Salesperson Training Manual.
• Support promote and evaluate adherence to the 40 (appointments)/20 (write-ups)/10 (sales) process.
• Review monthly commission sheets productivity reports team members monthly forecasts and profit performance with the GSM.
• Implement a quarterly performance measurement meeting with each team member.
• Prepare a quarterly performance report for each salesperson for the GSM.

Inventory

• Recommend to the GSM the new car inventory to be carried by color model and equipment based on customer and market analysis.
• Maintain a balanced Volvo inventory; a 60 day inventory is optimum not to exceed 90 days.
• Keep the floored inventory within bank guidelines.
• Require that standards are maintained for displaying merchandising and maintaining new Volvos.

Customer Service

• Model demonstrate train and teach the team what it means to put the customer first and then care for their automotive needs.

Financial Duties and Responsibilities

• Maximize profitability of the Volvo department and meet and/or exceed projected sales goals as forecasted with the Owner and the GSM.
• Manage all contracts in transit until funded.

Core Values

• Every Team Leader is expected to know model live by and implement the Sheppard Core Values for their team.
• At least once a quarter every Team Leader is expected to present and discuss a case study to their team that relates to the Sheppard Motors Core Values.

I have carefully read and understand the contents of this role description. I understand that this VW Sales Manager Job Description will form the basis of annual and other evaluations of me by my Team Leader. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason and the dealership has a similar right. All Sheppard Employees are expected to comply with all company policies and standards as stated in the Sheppard Auto Group handbook.

Sheppard Auto Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race color religion sex sexual orientation gender identity or expression national origin age disability genetic information marital status pregnancy veteran status or any other legally protected status. We value diversity and encourage individuals from all backgrounds to apply.