AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. We are currently expanding our infrastructure management team within Amazon Web Services and are looking for a proven technology manager with experience in people management robust technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.
Customer trust is foremost for cloud services provided by Amazon Web Services. Our customers must be guaranteed that their data will never be exposed. This Rack Decom Manager will manage a team that provides the decommission tracking and audits of all media. This includes but is not limited to all media types (disks solid state disks flash cards etc). The Rack Decom Manager will be responsible for arranging the destruction of media and decommissioned racks through approved vendors. Some destruction will be done by internal team.
Key job responsibilities
- Routinely review ticket queue for large events and address accordingly
- Prioritize and assign tasks to data center technicians and operators project management coaching and creating documentation
- Coordinate team resources to support project and delivery needs to include emergency projects change management and maintenance window support and potential off-hours and on-call needs
- Host weekly staff meetings
- Guide train and educate data staff on the best practices related to all service owner issues
- Manage a diverse team of technicians with varying skillset to complete tasks and deliverables across small to large-size projects
- Recommend document and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Recruit and train decom technicians to ensure appropriate staffing levels
- Write and deliver performance reviews for leadership staff
- Drive compliance to Amazon performance management requirements
A day in the life
The successful candidate will have experience creating/devising strategies mentoring people in all levels sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
All candidates should be willing to work both independently and managing their teams effectively. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers hardware and network repair candidates will create documentation innovate solutions participate in site-level project work and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Bachelors degree or equivalent combination of education and experience
- 2 years of experience in an IT Function or similar role
- 2 years of experience in management/team lead/ training function
- 6 years in a data center technology role
- Experience with building physical data center such as copper/fiber cabling
- Experience developing operational metrics to drive efficiencies
- Experience representing your team/technical area to senior management
- Experience in contributing to the definition and implementation of automation opportunities within an deployment/build environment
- Experience with lean methodologies and Six-Sigma or similar qualification
- Organizational and planning skills
- Broad understanding of infrastructure technologies installation and design
- Knowledge of network cabling optic types and test equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
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