Senior Analyst, Customer Analytics
Senior Analyst, Customer Analytics
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
About GreenSky
GreenSky LLC headquartered in Atlanta is a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants consumers and banks. GreenSkys highly scalable proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers driving increased sales volume and accelerated cash flow. The GreenSky Program is operated on behalf of and financing is offered and made by federally insured federal or state chartered financial institutions which leverage GreenSkys technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since GreenSkys inception nearly 6 million consumers have financed more than $50 billion of commerce using GreenSkys real time apply and buy technology.
About This Opportunity
Role: Senior Analyst Customer Analytics
Location Options:
Atlanta GA - Hybrid (Typically 2x per week in office.)
While we are not providing relocation assistance we are open to candidates who would move to the Atlanta GA area on their own.
Overview:
This position is within the Risk & Analytics function for GreenSky verticals and products enabling resilient business growth through Risk Mitigation Product Pricing optimization and improving Customer Experience.
The Risk aspect of this function focuses on Second Line Risk Management activities such as Loss Forecasting AI/GenAI Model Governance and Validation.
The Analytics aspect focuses on Pricing Analytics Credit Risk Analytics and Customer Experience Analytics.
Duties & Responsibilities
- Develop automated performance monitoring dashboards using SQL Python & Tableau
- Monitor portfolio credit performance against loss forecast expectations conduct root cause analysis to identify causes of deviations
- Monitor emerging credit performance trends and perform root cause analysis of changing trends to identify performance drivers
- Monitor macroeconomic trends and assess the correlation with the portfolio credit performance.
- Enhance the loss forecasting process by incorporating learnings from emerging trends and incorporate macroeconomic outlook
- Conduct customer analytics such as Pricing Analysis Customer Journey Analysis Digital Analysis etc. Communicate findings with stakeholders and collaborate to improve Customer Experience
- Perform technical validations on AI/GenAI models and monitor the controls and ongoing performance of those models in accordance with Model Risk Management and AI Governance Policies
Required Skills/Qualifications
- Bachelors degree in a quantitative field such as Economics Finance Statistics Mathematics Operations Research Engineering Computer Science etc.
- 1-3 years of experience at a financial services company in an analytical/quantitative role in a banking or retails domain
- Ability to handle large datasets using SQL Python or another similar programming language
- Strong familiarity with AI/GenAI concepts theories and techniques such as large language model
- Working knowledge of Tableau and advanced Microsoft Excel capabilities
- Passionate about using data and analytics to solve business problems
- Flexibility perseverance and ability to thrive in a rapidly changing fast-paced and demanding environment
Preferred Qualifications:
- Advanced degree in a quantitative field such as Economics Finance Statistics Mathematics Operations Research Engineering Computer Science etc.
- Experience in credit risk management developing credit risk strategies loss forecasting pricing strategies etc.
- Hands-on experience in developing evaluating modifying and/or using open source AI models
- Skilled communicator with ability to influence others
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classification protected by federal state or local law. At GreenSky we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges GreenSky employs an open standards-based approach to business and service-oriented innovation.
Required Experience:
Senior IC
Employment Type
Unclear
