Customer HyperCare Coordinator with German (14193)
Customer HyperCare Coordinator with German (14193)
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Job Description
Job Title
Customer Hypercare Coordinator
Location
Warsaw Poland (Hybrid)
About Us
At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information visit . Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer dedicated to hiring a diverse workforce; including minorities females individuals of all sexual orientations and gender identities and individuals with disabilities.
Job Summary
The Hypercare team is specialized in qualifying customer inquiries to ensure they are all properly addressed. We are now expanding the team with a new member as an addition to the 7 current team members.
Responsibilities
- Inbound Leads:act as the first point of contact for leads received through the website or other sources.
- Qualify these leads and proactively hand them off to the appropriate sales person or channel ensuring adherence to standard procedures and delivering a positive customer experience.
- Follow-ups: follow up with internal teams and distributors to ensure timely responses to customers.
- NPS: support initiatives aimed at enhancing the companys Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries.
Basic Qualifications
Languages: English B2/C1; German B2/C1 Polish C1/C2 is nice to have.
Travel & Work Arrangements/Requirements
Site Based
Key Competencies
- Previous experience in Customer Service/Help Desk Telemarketing Salesor any previous sociable roles.
- Determined and results oriented
What we Offer
- Competitive Salary
- Annual Bonus
- Equity plan for new hires
- Private Medical Care
- Cafeteria / Holiday subsidy
- Flexible Working Hours (hybrid)
- Stable working environment focusing on long-term cooperation
- Technical Professional and Skills Training
- International working environment
#LI-MT1
Required Experience:
IC
Employment Type
Full-Time
