Centre Sales - Holiday Sales Support Advisor - HH6
Centre Sales - Holiday Sales Support Advisor - HH6
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Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to be the welcoming voice and helping hand that brings holiday dreams to life
Join our dynamic Customer and Park Support team at Parkdean Resorts where every day is an opportunity to create unforgettable experiences for our holiday makers holiday homeowners and dedicated teammates.
Whether its tweaking a booking assisting our on-park teams or supporting our central office youll be at the heart of our mission: ensuring our customers experience is nothing short of exceptional.
So why Parkdean Resorts
Well besides the one-of-a-kind team culture stunning locations across the UK and the chance to work with the UKs largest holiday park organisation we can offer:
- The chance to develop your skills and boost your career across our 66 parks as one of the best in the biz when it comes to training weve got your back when it comes to development!
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30% available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms weve got deals on lots of brands just for you.
- Youre never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
We want to be a force for good and caring for our parks people and planet is a natural component of the way we do business. We celebrate our people communities and natural environment enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
This dynamic role is varied and exciting you will take care of our customers holiday guests and owners; offering a seamless experience across all our customer types whether thats providing expert holiday recommendations to help them find their perfect getaway promoting additional services or supporting our owners across telephone live chat and email.
- Heres what a day in our fast-paced fun and vibrant team looks like:
- Handle customer inquiries and sales through Live Chat WhatsApp SMS and ticketing systems.
- Promote and sell holiday packages memberships and additional services consistently identifying opportinuties to cross and up-sell.
- Provide timely and accurate information to customers resolving issues and answering queries.
- Manage ticketing system for callbacks and following up with customers as required.
- Collect customer feedback and share insights with the team to improve services and sales processes.
- Maintain accurate records of customer interactions and transactions.
Some of the skills were looking for:
- Previous experience in sales customer service or a related field preferably within the holiday or travel industry with a passion for delivering exceptional customer service.
- Excellent verbal and written communication skills
- Strong familiarity with digital communication platforms such as Live Chat WhatsApp and SMS.
- Proven ability to meet and exceed sales targets.
- Strong problem-solving skills and the ability to think on your feet
- Ability to work effectively within a team environment.
- Proficiency in using CRM systems and ticketing software.
- Willingness to work flexible hours including evenings and weekends as required.
Whatever you do please dont filter yourself out! We are often flexible when considering an applicants skills and experience for a role. So dont be put off if you dont tick all the boxes.
Are we the right fit for you
At Parkdean Resorts we dont leave unforgettable moments to chance.
We pitch in we have fun and we grow inspiring each other to make great things happen every single day. Were Parkdean people and we do everything we can to ensure our guests and owners can holiday like they mean it!
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests please contact Stephanie at emailprotected
Other details
- Pay TypeSalary
- Employment IndicatorFixed Term
Required Experience:
Unclear Seniority
Employment Type
Full-Time
