Field Service Engineer - TAP, (Ambr) - Boston/Northeast
Field Service Engineer - TAP, (Ambr) - Boston/Northeast
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Job Description
What you will accomplish together with us:
Installation & commissioning calibration preventative maintenance and break/fix repairs across a range of systems. (AMBR systems)
Responsible for maintaining fault finding data and feedback of product performance data to customers and internal groups within SARTORIUS.
Follow all service procedures to ensure that SARTORIUSs customer information and product software/configuration is up to date and accurate.
Keep accurate records of time expenses and work performed.
Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
Acquire in-depth product knowledge and continually expand upon that knowledge.
Escalate system issues that cannot be resolved to the relevant Product Support Engineer Customer Support Engineer and the Hardware Resource coordinator.
Ability and willingness to travel up to approximately 80% (primarily within assigned territory).
What will convince us:
Associates degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
2 years experience working in a commissioning/test or field service/support environment within a high-tech engineering/manufacturing company ideally working on capital equipment.
Experience with electrical mechanical & I/O fault-finding at system and component level
Understanding of automatic mechanisms and their associated electrical control systems
Good understanding of mechanical and electrical schematics and drawing
Working knowledge of Installation of software and firmware of updates and testing
Ability to effectively train customers on best practices in the use of our products and maintain good customer relationships.
Hands on experience with robotics motors conveyor systems input/output modules optical readers pneumatics and electromechanical assemblies.
Must have experience with and be competent in measuring AC/DC voltages.
Computer literate and familiarity with MS Office
Ability to communicate effectively and establish positive relationships at all levels internally and externally.
Ability to troubleshoot and problem solve issues.
Valid Drivers License
Requires lifting up-to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently to lift and move objects.
We value:
Calibration of control systems e.g. temperature and/or volume
Knowledge of clean room protocols drug discovery process development cell culture technologies and GMP environments would be advantageous
An understanding of both Mammalian and Microbial cell cultures
Understanding of Bioreactors and their use to grow cell culture
Experience of configuring PCs and installing software packages (Windows OS)
Identification with our core values: Sustainability Openness Enjoyment.
What We Offer
As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at
For Residents of California please review;
CA Privacy Notice for Employees
#LI-remote
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Employment Type
Full-Time
Key Skills
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