Sr. Mgr, Advocacy Operations, Amazon Flex
Sr. Mgr, Advocacy Operations, Amazon Flex
Posted on :
01-06-2025
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1 Vacancy
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Job Description
The Senior Manager AO is the single thread leader accountable for Advocacy Operations operational performance program automation and long-term strategy planning. They lead a team of Associates and Program Managers whose primary responsibility is protecting Delivery Partner (DP) experience in the face of defects. In addition to driving operational excellence across DP facing defects the AO leader actively seeks to optimize processes through automation and innovation and where possible improve the DP Experience (DPX) through defect elimination. They accomplish this by directing and influencing a wide group of stakeholders across multiple countries VP organizations and job families (operations program product and tech). They are an independent thinker who makes convincing data-driven decisions. They devise clear strategy positioning and execution priorities and will be comfortable Thinking Big and Diving Deep. They will be a pragmatic leader who can identify opportunities and lead the team to translate them into workable scalable product and process solutions.
As the Senior Manager they are accountable for AOs daily payment process in which the team processes tens of thousands of payments each day enabling Flex to honor their commitment of next day payment. In addition they oversee DP standings adjustments ensuring users standings reflect fairly in their Flex Delivery app protecting DPX . Finally the Sr. Manager AO must lead a team to action disruptions within minutes to ensure DPs have the right information regarding their current/upcoming blocks. The Senior Manager ensures AO is both focusing on operational improvement to ensure rapid and efficient execution in the event of disruptions along with driving an automation roadmap which focuses on upstream innovation. In addition to these things they must oversee 40 additional recurring processes that are critical Flexs overall business continuity.
The Senior Manager oversees the hiring and development of a world-class team they must take innovative talent decisions to scale with business needs and currently oversees a team of 200 people both in person and remotely. They demonstrate excellent business judgment and have the ability to generate ideas and solve problems independently. They cannot be satisfied with the status quo and need to continually assess the department based on Flexs evolution and reinvent as needed. Although naturally strategic they will also have strong operational skills and influence decisions on product roadmap and process execution.
They partner with stakeholders to ensure synchronization of our strategy and execution. They partner with multiple teams throughout Flex such as Service Level Standards (SLS) Shipping and Delivery Supports (SDS) Last Mile Payments (LMP) Central Operations (CO) Driver Science Tech Teams Business Intelligence (BI) WW Flex Business teams local Operations teams and others to test and improve mechanisms intake new processes and drive overall improvements to AOs workload to benefit WW Flex Delivery Partners. Their primary responsibility is to define the operational strategy and be a domain expert of all AO processes. They are also accountable to drive programs and projects with diverse stakeholders across multiple dimensions to improve AOs processes and compliance.
- 7 years of team management experience
- Experience implementing repeatable processes and driving automation or standardization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As the Senior Manager they are accountable for AOs daily payment process in which the team processes tens of thousands of payments each day enabling Flex to honor their commitment of next day payment. In addition they oversee DP standings adjustments ensuring users standings reflect fairly in their Flex Delivery app protecting DPX . Finally the Sr. Manager AO must lead a team to action disruptions within minutes to ensure DPs have the right information regarding their current/upcoming blocks. The Senior Manager ensures AO is both focusing on operational improvement to ensure rapid and efficient execution in the event of disruptions along with driving an automation roadmap which focuses on upstream innovation. In addition to these things they must oversee 40 additional recurring processes that are critical Flexs overall business continuity.
The Senior Manager oversees the hiring and development of a world-class team they must take innovative talent decisions to scale with business needs and currently oversees a team of 200 people both in person and remotely. They demonstrate excellent business judgment and have the ability to generate ideas and solve problems independently. They cannot be satisfied with the status quo and need to continually assess the department based on Flexs evolution and reinvent as needed. Although naturally strategic they will also have strong operational skills and influence decisions on product roadmap and process execution.
They partner with stakeholders to ensure synchronization of our strategy and execution. They partner with multiple teams throughout Flex such as Service Level Standards (SLS) Shipping and Delivery Supports (SDS) Last Mile Payments (LMP) Central Operations (CO) Driver Science Tech Teams Business Intelligence (BI) WW Flex Business teams local Operations teams and others to test and improve mechanisms intake new processes and drive overall improvements to AOs workload to benefit WW Flex Delivery Partners. Their primary responsibility is to define the operational strategy and be a domain expert of all AO processes. They are also accountable to drive programs and projects with diverse stakeholders across multiple dimensions to improve AOs processes and compliance.
- 7 years of team management experience
- Experience implementing repeatable processes and driving automation or standardization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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