Community Information Specialist - Bilingual Spanish
Community Information Specialist - Bilingual Spanish
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Job Description
This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$27.64 - $33.85 HourlyDepartment:
Department of County Human Services (DCHS)Job Type:
Regular RepresentedExemption Status:
United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):
June 05 2025
The Opportunity:
This is an internal recruitment open to all current regular trial service and limited duration employees of Multnomah County who are in paid status on approved leave or on an active recall list.
Temporary and on-call employees in Local 88 may apply for an internal recruitment if they were hired through a competitive civil service process.
Temporary and on-call employee who are not in Local 88 may apply for an internal recruitment if all of the following conditions are met:
The employee was hired into the current temporary or on-call position via a competitive recruitment and selection process consistent with the countys Personnel Rules;
The employee has worked in an on-call and/or temporary capacity at least five hundred (500) hours within twelve (12) months preceding the date of application;
The recruitment is for a position in their current department; and
The recruitment will not result in a promotion to a job class with a higher maximum salary rate.
Imagine what you can accomplish with Multnomah County Department of County Human Services with your extraordinary customer service and innovative talents. As a Spanish Bilingual Community Information Specialist you will be a key liaison of a committed community to help bridge seniors caregivers veterans and/or persons with disabilities to appropriate resources and services. You will play an integral role in providing specialized information and guidance to our community in a call center environment
Knowledge Skills and Abilities (KSA): This position requires an advanced level in Spanish (speak read and write). Language testing is required.
Bilingual pay: This position receives an additional 4% premium on all hours worked because of the fluency in Spanish language.
Main responsibilities include:
Assess needs
Identify resources
Triage with other service providers
Screen and enroll people for specific programs
Follow up and advocacy for vulnerable clients
The eligible list created from this recruitment may be used to fill future regular limited duration or temporary positions at any of our locations
To Qualify
Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups women and individuals with disabilities veterans and LGBTQIA community members. Multnomah County promotes inclusion equity and fairness where everyone is treated with respect and dignity.
We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
Associates degree or equivalent practical experience
Three (3) years of direct experience working with a diverse group of people in need of services
Must pass a criminal background check
AIRS Certification or ability to become certified within one year of hire
Advanced level in Spanish (speak read and write)
Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Respect and appreciation for ethnic and cultural diversity
Experience in providing exceptional and responsive customer services to program-related requests and inquiries from community groups and the general public
Ability to communicate clearly and concisely both orally and in writing
Thrive in a dynamic fast changing team environment
Ability to interpret/apply federal state and local laws regulations and policies related to program scope and operations
Ability to understand and follow complex written and oral instructions rules and procedures and to disseminate the information and appropriately refer clients to community resources
Experience in using multiple computer applications - ONE system Get Care Oregon Access UCR and Velma
*Transferable Skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Screening and Evaluation
The Application Packet: Attachments will not be reviewed unless specifically requested. -- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -- Attachments will not be reviewed unless specifically requested.
Your completed application must include the following:
A completed online application and/or resume. Covering relevant experience and education. Please include the following for each employer: name of employer location dates of employment your title and a summary of your responsibilities.
Attach a cover letter: the quality of your response may determine if you are moved on to the next review. Your cover letter must include the following:
Do you currently have AIRS certification If yes please share if you have CIRS CIRS-A CIRS A/D and/or CRS.
If you dont have the certification do you have the ability to become AIRS certified within one year of hire
Why you are interested in this opportunity and how your work experience and transferable skills meet the requirements described in the Overview and To Qualify sections above.
Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of this job posting. Please be thorough as these materials will be used to determine your eligibility for an interview. We will not review attached files that are not your resume your cover letter or documentation that establishes your eligibility for veterans preference. The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans preference documentation to the separate Oregon Veteran Preference Questionnaire not the regular application. Please contact the recruiter as soon as possible if you experience complications uploading your attachments.
Internal candidates: After you have applied you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.
Do not click the Submit button before you upload your documents.
After You Apply:
Please save a copy of this job posting for your reference as it will not be available for you to view online after the job posting closes.
Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.
Check both your email and Workday account for updates regarding this recruitment.
The Selection Process:
For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
An evaluation of application materials to identify the most qualified candidates
Consideration of top candidates through phone screen and/or interview
Background and reference checks
Additional Information:
Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.
Schedule: 24/7 operations and offers a routine teleworking schedule
Locations: 209 SW 4th Ave. Portland OR 97204 (West County Branch)
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions
Recruiter:
Crystal SwainEmail:
Phone:
1 (971)Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6013 - Community Information SpecialistRequired Experience:
Unclear Seniority
Employment Type
Full-Time
