Global Customer Service Manager, Transparencies Inside Sales
Global Customer Service Manager, Transparencies Inside Sales
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1 Vacancy
Job Description
As the Global Manager Transparencies Inside Sales will lead the global inside sales teams ensuring exceptional service for all customers across all regions. You will need to be a strategic thinker with a strong background in customer service management and the ability to drive performance improvements in a diverse multicultural environment. This is an onsite role and can be based in our Sylmar CA. Grand Prairie TX. or Huntsville AL. locations. You will report to the Transparencies Global Platform Director.
Key Responsibilities
Develop and implement a comprehensive global customer service strategy aligned with our goals.
Establish key performance indicators (KPIs) to measure the effectiveness of customer service initiatives and drive continuous improvement.
Lead and develop a high-performing global customer service team promoting a culture of excellence and accountability.
Oversee recruitment training and professional development of customer service personnel across all regions.
Analyze customer feedback and service metrics to identify areas for improvement and implement solutions to enhance the customer experience.
Collaborate with cross-functional teams including sales marketing and product development to ensure a seamless customer journey.
Manage customer service operations across multiple regions ensuring consistency in service delivery and adherence to company standards
Optimize processes to improve effectiveness in customer service operation
Develop and manage the customer service budget ensuring efficient allocation of resources to meet service goals while monitoring financial performance. Implement cost-saving plans without compromising service quality.
Build and maintain relationships with customers partners and our teams.
Be primary contact for escalated customer issues ensuring resolution and customer satisfaction.
Prepare and present regular reports on customer service performance trends and insights to senior management.
Utilize data analytics to inform decision-making and drive strategic initiatives.
Qualifications
Bachelors degree in Business Administration Management or a related field.
Minimum of 10 years of experience in customer service management with at least 3 years in a leadership role overseeing global operations.
Experience developing and implementing successful customer service strategies in a multinational environment.
Experience with customer service metrics and performance management.
Proficiency in customer service and MRP software and CRM systems.
Ability to travel up to 20%
Must be a US citizen.
Salary Range $125000-$140000
#LI-SLS
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Required Experience:
Exec
Employment Type
Full-Time
