Neurosurgery Clinic - Clinic Services Specialist
Neurosurgery Clinic - Clinic Services Specialist
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Job Description
The University of Iowa Department of Neurosurgery is seeking aClinic Services Specialist to provide efficient and effective clinical operational support to the Neurosurgery Ambulatory Clinic. The Clinic Services Specialist will have a shared responsibility for the clinics check-in and check-out process including the assembly and review of patient information and demographics for accuracy. Additionally the Clinic Services Specialist will assist in the coordination of all necessary tests and obtain patient records to maximize the efficiency of the patient visit with the provider. This includes the coordination/scheduling of necessary patient tests and patient appointments via work queues.
Duties to Include:
- Provides coverage toward the front-line operations including reception check-out out-of-pocket payment collection and insurance authorization.
- Schedules patients for Neurosurgery visits and procedures using established scheduling protocol
- Coordinates appointments with clinics and specific providers including internal and external referring providers
- Assists with problem solving of scheduling issues
- Evaluates and replies to MyChart messages and triages questions and concerns
- Review and monitor chart control for efficiency and timely documentation
- May assist with prior authorizations and the completion/submission of patient FMLA and Disability documentation
- Assists in the process of patient and clinic throughput by identifying trends and communicating to management to seek process improvement and modifications to the Epic scheduling and front-line operations workflows
- Provides clear instructions and directions to patients and care providers
For a full job description please send an email to the contact listed below.
Percent of Effort: 100%
Required Qualifications
- A bachelors degree or an equivalent combination of education and experience
- 1 year experience working in a customer service-oriented field
- Ability to make decisions independently identifying issues and communicating with others
- Excellent written verbal and interpersonal communication skills
- Ability to maintain professionalism while handling difficult situations with callers and customers/patients
- Demonstrated ability to work as a cooperative team member
Desired Qualifications
- Previous experience with hospital operations and/or ambulatory clinic operations
- Previous experience with an electronic health record system (e.g. Epic)
- Knowledge of medical terminology
In order to be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five (5) professional references will be requested at a later step in the recruitment process.
For additional questions please contact Erin Curry at or .
Required Experience:
Unclear Seniority
Employment Type
Full Time
