Technology Support II - Unix, Sql Scripiting
Technology Support II - Unix, Sql Scripiting
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Job Description
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate Technology you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- Formal training or certification in Technology Support concepts and 2 years of applied experience.
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Proficiency in SQL and handling large datasets.
- Comfort with Unix/Linux environments.
- Strong analytical and problem-solving skills.
- Basic scripting skills (Python Shell scripting etc.).
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications capabilities and skills
- Proficiency in general-purpose programming languages or automation scripting.
- Advantageous to have business domain knowledge in Risk Management Finance or Compliance and experience with Data Analytics/Visualization tools.
- Beneficial to have knowledge and experience in big data architecture cloud computing platforms and DevOps CI/CD toolsets.
- Familiarity with AI/ML technologies is considered a plus.
Employment Type
Full-Time
