Manager, Software Engineer - TechOps
Manager, Software Engineer - TechOps
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
- Solve issues and participate in on-call support ensuring stability and performance of the Splunk Cloud environment
- Define and oversee TechOps projects to ensure quality and alignment with business goals
- Collaborate with partner teams to identify and address gaps and opportunities within the business
- Partner with our NOC Support and SRE teams to deliver agile highly automated capabilities to monitor applications and our cloud infrastructure
- Drive automation and software-defined approaches to reliability and availability as well as change management
- Work closely with various groups within Operations to drive efficiencies including authoring of internal tools runbooks and advising on best practices
- Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
- Work with your peers across the organization to handle customer escalations incidents or dependent release activities
- Act as a liaison between NOC SRE monitoring teams support and leadership for new processes tools and knowledge transfers
- Provide incident and escalation lead responsibilities contribute to post incident reviews and follow through with action plans
- Lead and mentor a team of high performing engineers while fostering a strong team culture of innovation collaboration continuous improvement and a customer focused mentality.
- At least 3 years in hands-on leadership position
- Deep understanding of Cloud (AWS Azure GCP)
- Experienced in Systems Administration or Technical Operations
- Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
- Strong knowledge of and experience with config management
- Collaborative with exceptional social and interpersonal skills
- Calm and collected in stressful situations such as a major service outage
- Take charge personality and the ability to drive a plan to completion
- Comfortable working in a dynamic environment with a highly technical team
- Demonstrated attention to detail follow through and ability to prioritize quickly are necessary
Thank you for your interest in Splunk!
Required Experience:
Manager
Employment Type
Full Time
