Quality Operations Coordinator - Las Vegas, NV
Quality Operations Coordinator - Las Vegas, NV
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Job Description
People. Passion. Purpose.
At P3 Health Partners our promise is to guide our communities to better health unburden clinicians align incentives and engage patients.
We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care transforming it from sickness care into wellness guidance.
We are looking for a Quality Operations Coordinator. If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization then you should consider joining our team.
Overall Purpose:
The Quality Operations Coordinator role is responsible of managing Quality operational support initiatives while overseeing special projects with a focus on supporting HEDIS and Pharmacy gap closures. This position requires daily problem-solving meticulous tracking and coordination across departments to meet varying and changing requirements. The QOC will oversee assigned affiliate groups providing Quality operational support to clinics to achieve their goals which may include engaging with internal and external stakeholders with in-person and telephonic outreach to patients for education and engagement on preventative screenings data mining medication adherence and follow-up with primary care providers. This position may directly interact with patients to complete tasks for quality gap closure.
The Quality Operations Coordinator will support the assigned market under the direction of the market VP with the assistance of the National Quality Manager.
Essential Functions:
- Understands the principles of CMS HEDIS NCQA Health Plan Quality Standards CAHPS HOS and HIPAA
- Provides support to the Quality Management Department by working with members and network providers to improve quality of care through quality activities such as HEDIS CMS Star Rating and other quality performance reporting
- Provides telephonic outreach to patients providers and pharmacies to discuss opportunities for optimizing medication use or other opportunities for improvement of healthcare performance measure related issues
- Improves patient experience and transitions for better healthcare outcomes through quality care
- Participates in data collecting through medical record and claims surveillance
- Works to maximize health plan and healthcare provider performance on healthcare related quality measures through effective telehealth communication with patients and coordination with patient caregivers providers and pharmacies.
- Assists in planning implementing and executing projects to improve quality and delivery of care services
- Using research and knowledge identifies potential interventions to improve quality strategies
- Participates in Quality Management meetings and other initiatives
- Prepares quality information for presentation to affiliate groups including groups current standings relative to others and opportunities or improvement
- Point of Contact for provider groups designated by leader
- Leads project management of Quality Fairs Diabetic Days and P3 events to maximize quality gap closure
- Subject Matter Expert in P3 machines (diabetic eye camera bone density machine etc.)
- Responds to health plan provider and interdepartmental calls in accordance with exceptional customer service
- Reviews provider group gap uploads through the P3 Provider portal
- Other duties as assigned
Education and Experience:
- High school diploma/GED required associate degree in related field or equivalent experience preferred.
- 2 years experience in healthcare-related fields required clinical health care related experience managed care or Health plan experience strongly preferred.
- Experience with Microsoft Word Excel Power Point Outlook and general office equipment such as copier fax machine required.
- Experience in Electronic Health Records required.
- Medical Assistant Certification or experience as a Pharmacy Tech Radiology Tech Lab Tech or similar strongly preferred.
- Experience with data mining is preferred.
- Medical terminology knowledge required experience with CPT II codes preferred.
Work Conditions
- Availability to travel within assigned region and work from multiple providers offices up to 90% of work schedule.
- Must have a valid drivers license safe driving record and able to furnish reliable transportation.
Required Experience:
IC
Employment Type
Full-Time
