Community Housing Officer
Community Housing Officer
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Job Description
- Babergh and Mid Suffolk District Councils Ipswich Suffolk IP1 2BX
- 36124 - 42078 per annum (pro rata for part time)
- Full Time 37 hours per week
- Permanent
Full time part time and job share opportunities will be considered.
What we are looking for
We are looking for two Community Housing Officers to join our team in Housing Management. To be successful you will share ourvalues commitment and motivation to make a difference for our residents clients and communities.
About the role
Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe secure and supportive living environments for all council tenants and leaseholders.
The Housing Service has just been transformed and you will have a number of properties you will be fully responsible for taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction.
Key Responsibilities:
- manage new lets tenancy agreements and conduct home visits
- welcome new tenants and provide necessary information and support
- ensure communal spaces are safe clean and action hazards identified
- maintain compliance with housing regulations and standards
- support tenants with housing issues and provide advice on housing options
- investigate anti-social-behaviour and resolve disputes
- drive up tenant satisfaction by actively listening to concerns and providing timely solutions
- serve as an ambassador for the organisation promoting our values
- collaborate with partner agencies to problem solve sustain tenancies and create communities.
About you
We are looking for a professional person with knowledge of housing management anti-social-behaviour health and safety for residents and working within local communities.
You will need to either hold be working towards or commit to completing a CIH Level 3 qualification in Housing Management.
We are also looking for you to:
- demonstrate passion to deliver quality customer and housing services
- enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction
- be ambitious to succeed and be proud to represent the council
- thrive on performance and exceeding personal targets and objectives
- be flexible to meet service demands and competent when using ICT
- work collaboratively with colleagues to problem solve
- have a full driving licence and access to a car to conduct home visits.
About us
Working together across our councils and with our partners in the public private and voluntary sectors we provide excellent services to our 190000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment economy and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns 60 conservation areas and with two National Landscapes within our districts it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits of working for us
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year increasing to 31 days after 5 years service plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
For more information pleasevisit ourEmployee Benefits page (suffolkjobsdirectorg).
Our ways of working:
Work is what we do not where we go! We are committed to working in a more Hybrid way with a mix of office home and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity Babergh and Mid Suffolk District Councils provide opportunity and ambition for all supporting and enabling our people to deliver the best possible service for our residents.
For more information
If you wish to discuss the Hybrid working approach for this role or for an informal discussion please contact Louise Bird on 0or Aimi Myhill on 0.
Please read theJob Description and Person before applying for this job opportunity.
Closing date: midday 12 June 2025.
Interview dates: 19 and 24 June 2025.
Promoted as FJ (Featured Job) on Suffolk Jobs Direct.
When applying please ensure:
- that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
- your statement indicates how you meet each of the criteria in the Person Profile section of the Job Description/Person Specification (JDPS).
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
