Patient Services Representative
Patient Services Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for providing excellent customer service and efficiently scheduling patients in a healthcare facility. Collect accurate demographic and insurance information verifying eligibility and ensuring compliance with regulatory requirements.
Does this position require Patient Care No
Essential Functions
-Greet patients and provide a warm and welcoming environment during the scheduling process.
-Collect and enter patient demographic information accurately into the scheduling system including name address contact details and insurance information.
-Verify patient insurance coverage eligibility and benefits by following established procedures and guidelines.
-Provide exceptional customer service to patients family members and visitors.
-Respond promptly and courteously to inquiries provide accurate information and address concerns or complaints in a professional manner.
-Assist patients in completing registration forms and explain the registration process.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Experience in patient registration customer service or a related healthcare administrative role. 1-2 years preferred
Knowledge Skills and Abilities
- Knowledge of medical terminology and insurance processes is beneficial.
- Familiarity with electronic health record (EHR) systems and scheduling software.
- Excellent communication and interpersonal skills to interact effectively with patients families and healthcare professionals.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency in using office software applications such as word processing spreadsheets and email.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
