Senior Auto Finance Operations Coordinator
Senior Auto Finance Operations Coordinator
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Job Description
Are you ready to take your career to the next level Capital One is looking for candidates that will support the Auto Finance Back Office Title Release team.
The Set Up My Loan Titles Department is a high volume and fast paced line of business. The department is comprised of the following workgroups: Title Maintenance Title Release Titles Customer Advocacy Escalation Team and the Titles Contact Center.
Responsibilities:
Candidate will be required to make calls to customers dealerships DMVs and other financial institutions
Perform necessary and routine research to resolve problems in assigned area
Track production and quality statistics to meet departmental goals
Collaborate with supporting departments to execute daily processes and operations
Complete all assigned work daily and within regulatory time frames
Execute tasks with a high degree of quality as to not impact the customer experience or dealer relationship
Provide a world class customer experience with our internal/external customers and maintain a strong relationship with our internal partners titling agencies and vendors by proactively following up on issues and escalating concerns
Excellent organizational skills time management skills and attention to detail is a must
Ability to manage multiple tasks appropriately prioritize workflow and get the job done in an efficient manner
Professionalism with associates at all levels and with external contacts
Must be self motivated and demonstrate the ability to work under limited supervision
Written and verbal communication skills
Location: Plano (5) TX - This role is an essential position and requires on-site attendance
Schedule: Monday - Friday 8 am - 5 pm CST
Training: Monday - Friday 8 am - 5 pm CST
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year experience working in the Financial Industry
At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications:
At least 1 year of Auto Finance experience
At least 4 years of Customer Service or Call Center experience
At least 2 years experience in the Financial Industry
* At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $49774 - $49774 for COAF Ops Sr. CoordinatorCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
