3rd Line Engineer - Patch Management (x2 hires required) (213124)
3rd Line Engineer - Patch Management (x2 hires required) (213124)
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1 Vacancy
Job Description
Location: UK - Hatfield UK - Milton Keynes UK - Nottingham Job-ID: 213124 Contract type: Standard Business Unit: Information Technology
Life on the team
- Location: Hatfield / Milton Keynes/ Nottingham
- Hours: 37.5 per week
- Full-time Office based (as per above sites)
- Role Type: Permanent
- MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE
Team / Service Overview
The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch on monthly / quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest / supported version. Our goal is to provide users with the best possible upgrade experience and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team.
Patch Management is a global service delivered from the UK India and South Africa locations.
What youll do
Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA
1st point of contact for escalation of Patch related incident and problems
Incidents and Problems are owned and managed through to resolution
Undertake root cause analysis with technical teams where required
Collaborate with other teams (where required) to ensure efficient remediation and resolution
Facilitate meetings both internal and external
Support other team members for cover and contingency
This role will require a flexible approach and may occasionally require out of hours support
What youll need
Hand on experience of Windows patch management
Technical experience of using deployment toolsets (SCCM/MECM Intune WS1 WSUS)
Experience of deploying security patches and software packages
Experience of Microsoft operating systems and Patch Management process
Thorough understanding of release and change processes and risk management
A keen interest in Microsoft Security and a desire to learn similar processes for other operating systems
A flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be required
Knowledge of VMware integration of operating systems
In-depth technical knowledge of PC peripheral and Network products
Good written and verbal communication skills are essential to this role as are good documentation skills
Attention to detail
Excellent workload management
Experience of MI /Customer reporting
Excellent communication skills
Excellent documentation skills
Flexible team member
Customer facing skills
Ability to assist with Service Integration process (new business)
The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement automation and maturity.
Why should you join the Patch Management Team at Computacenter
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenters Global Service Operation providing Consultancy Project Management Product and Engineering services and so the scope for future career progression will be varied and encouraged.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Employment Type
Full Time
