Control Room Operator - NCC (5666)
Control Room Operator - NCC (5666)
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Job Description
The National Communications Centre works on a 4 on 4 off days and nights shift pattern offering plenty of flexibility and work/life balance for those that require it. Our shifts are 12 hours in duration offering a minimum of 42 contracted hours per week. There are 4 teams in the department each lead by a Team Leader and consisting of three further operators.
Role Responsibility:
Monitoring the health safety and welfare of field based personnel (typically security guards) through completion of welfare calls and effective escalation where needed
Producing timely and accurate incident reports for circulation and escalation to operational management
Out of hours support to our field based Operational Management teams across the country
Acting as a central point of contact for all G4S staff
Providing support to the Operations Teams in using our processes and systems to their full capability
Out of hours scheduling and deploying security personnel across the country in line with client contractual requirements.
Ad hoc tasks supporting the collation and organisation of data supporting our frontline operations
First point of contact for enquiries from the general public
First point of contact for enquiries out of hours from our client base
About you:
Previous experience in the security industry preferred but no essential
Previous experience of working in a contact/communications centre is also desirable but not essential
You will be a team player - sometimes taking responsibilities for actions and supporting the other members of the team
Knowledge of the creation of spreadsheets and manipulation of data in them would be a distinct advantage but not essential
You will be able to prioritise your workload whilst under pressure
You will have good communication skills at all management and employee levels
You will have attention to detail with excellent written communication skills
You will be proactive in your approach to work and know what exceptional customer service looks like
In return:
Basic salary of 12.21 per hour
Plenty of overtime opportunities (expect to earn circa 28K with some overtime)
Excellent opportunities for career progression within both the department and organisation
Full training and support in the role will be provided from day one
Free Parking
21 days annual leave
Pension and Life Assurance scheme
Perks at Work scheme including staff discounts with major retailers such as: Argos TK Maxx Virgin Media Currys PC World and many more
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.
Given the nature of the industry we do need to ask some questions for security and compliance purposes but dont worry - you will only need to complete them once.
In 2021 G4S a London-based global security company was acquired by Allied Universal a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored integrated security solutions. This acquisition expanded Allied Universals footprint and infrastructure on a global and local level. Through a global workforce of approximately 800000 people* we leverage best practices in communities all over the world. With revenue of approximately $20 billion we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe we have an extensive network of offices and more than 46500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers communities and people in todays world. Allied Universal is There for you. For more information please visit.
*Total workforce includes employees and subcontractors
Employment Type
Hourly
