Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description of the role:
The Guest Service Agent at Holiday Inn Boston Cambridge Area inSomerville MA is responsible for providing exceptional customer service to guests and ensuring their satisfaction during their stay.
Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and requests promptly and professionally
- Provide information about hotel services facilities and local attractions
- Manage reservations and bookings efficiently
- Resolve guest complaints and issues in a courteous manner
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure guest needs are met
Requirements:
- Previous customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in MS Office and hotel management software
- Flexibility to work shifts including evenings weekends and holidays
Benefits:
- Compensation: $19.00 per hour paid bi-weekly
- Health dental and vision insurance
- Paid time off and vacation
- Employee discounts on hotel stays
- Career advancement opportunities
About the Company:
Holiday Boston Inn Cambridge Area is a premier hotel located inSomerville MA. We are committed to providing outstanding hospitality services and creating memorable experiences for our guests.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
