2nd Line Analyst - Patch Management (212213)
2nd Line Analyst - Patch Management (212213)
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Job Description
Location: UK - Hatfield UK - Milton Keynes UK - Nottingham Job-ID: 212213 Contract type: Standard Business Unit: Service Desk
2nd Line Analyst (Patch Management)
Location:Hatfield / Milton Keynes / Nottingham
Hours:37.5 per week
Location: Full time on Computacenter site (Milton Keynes Nottingham or Hatfield)
Role Type:Permanent
Life on the team
2nd Line Analyst (Patch Management)
Location:Hatfield / Milton Keynes / Nottingham
Hours:37.5 per week
Location: Full time on Computacenter site (Milton Keynes Nottingham or Hatfield)
Role Type:Permanent
Additional comments: Ideally you should already be Security Cleared if not the ability to undertake vettting
The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch level on a monthly / quarterly bases. Patch Management also provide a software deployment service to ensure all customers core applications are on the latest / supported version. Our goal is to provide users with the best possible upgrade experience and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team.
Patch Management is a global service delivered from the UK India and South Africa locations.
What youll do
- Manage customers security patching and software deployment requirement according to the agreed contract and SLA
- 1st point of contact for escalation of Patch related incident and problems
- Incidents and Problems are owned and managed through to resolution
- Undertake root cause analysis with technical teams where
- Collaborate with other teams (where required) to ensure efficient remediation and resolution
- Facilitate meetings both internal and external
- Support other team members for cover and contingency
- This role will require a flexible approach and may occasionally require out of hours support
What youll need
The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement automation and maturity.
Why should you join the Patch Management Team at Computacenter
You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenters Global Service Operation providing Consultancy Project Management Product and Engineering services and so the scope for future career progression will be varied and encouraged.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Required Experience:
IC
Employment Type
Full Time
