Provider Coordinator

Department: Market Admin

Entity: Team Members affiliated with Joint Ventures

Job Relationships

Responsible to: Market President Medical Director and/or Director of Operations VP Operations

Assignments received from: Medical Director Market President Director of Operations and Provider Recruitment Able to collaborate well with Hospital System Credentialing/Privileging People Team and contracting staff.

Positions supervised: N/A

Job Summary

AtGoHealth Urgent Carewe place the needs of our customers first - by providing an effortless patient experience a welcoming culture of care and seamless integration with market-leading health systems and our communities. GoHealth Urgent Care operates urgent care centers in the New York NY Portland OR San Francisco CA Hartford CT & metropolitan areas and recently in St. Louis & Springfield MO Oklahoma City OK and NW Arkansas AR with plans for additional expansions in multiple markets.

The GoHealth Provider Coordinator is responsible for providing an unparalleled onboarding experience to new providers and building positive relationships with providers GoHealth leadership and hospital system partners to ensure high quality provider integration and experience with GoHealth. These activities include assistance with candidate interviewing management of a comprehensive effective and positive onboarding experience and optimization of provider schedules. The Provider Coordinator partners with the Medical Director Market President clinical leadership team talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing onboarding and retention experience.

Position is frequently at different locations including centers in Connecticut and sometimes remote. Must be able to travel daily to locations as needed.

Job Requirements

Education

• High School Degree or GED required
• Bachelors Degree preferred

Work Experience

• 5 years of health care experience required
• Previous provider liaison experience drug / medical device rep sales preferred

Required Licenses/Certifications

• n/a

Additional Knowledge Skills and Abilities Required

• Microsoft Office Suite; Word Excel and Power Point

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.
• Integrity & Courage: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.
• Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

(Prioritized) Functional Competencies:

INTERPERSONAL Develops and maintains excellent working relationships within providers hospital system partners and other business departments.

PROBLEM SOLVING Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

SELF-MANAGEMENT Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

TECHNICAL COMPETENCE Uses or gains knowledge that is necessary to perform the major functions that are described below.

CUSTOMER SERVICE Demonstrates a results-oriented focus for delivering appropriate services in an accurate complete and timely fashion.

TEAMWORK/COLLABORATION Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.

RELATIONSHIP MANAGEMENT- Maintains good communication and a positive relationship with the providers and all team members of the organization. Projects excellent customer relations in all interactions.

Additional Knowledge Skills and Abilities Preferred

Essential Functions

Essential functions are those tasks duties and responsibilities that comprise the means of accomplishing the jobs purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

Interview Coordination:

• Participates in the day of the interview including working with provider talent acquisition to insure the day of the interview is coordinated coordinating center visits with center leads showing candidates around a center providing feedback on candidates and sharing feedback on the candidate with appropriate parties.
• Works closely with provider talent acquisition and the medical director to ensure candidates have an unparalleled interviewing experience.
• Assists with partner interview activities as needed

Credentialing:

• Guides new providers through the credentialing process and existing providers through re-credentialing process. Serves as a conduit between hospital privileging/credentialing provider talent acquisition GoHealth administrators hospital partners and new provider
• Collects necessary documents from new providers for credentialing with hospital system and insurance companies.
• Monitors timelines and communicates when issues arise with all parties involved
• Coordinates Physician and Advanced practitioner supervisory agreements

Onboarding:

• Welcomes newly hired candidates to GoHealth and announces new hires to the provider team
• Coordinates and communicates provider orientation information and dates; initiates specified touch points with the new provider and provides support through the onboarding process
• Coordinates system set up (e.g. payroll scheduling medical records) with GoHealth and hospital system partners
• Develops implements and manages programs tools and strategies to ensure flawless provider onboarding experience and accelerated acclimation to GoHealth based on feedback from new hires GoHealth and hospital system partners and other stakeholders

Orientation:

• Is the lead person for all orientation activities including training schedules and communication with provider
• Makes providers feel welcome by introducing them to other team members etc.
• Attends orientation and training activities as time allows
• Supports Learning & Development team during orientation activities as needed
• Helps onboard new providers to the different systems they will use (e.g. payroll scheduling medical records)

Scheduling & Payroll

• Manages and optimizes provider schedule based on provider preferences and center coverage needs
• Maintains provider daily schedule
• Ensures provider payroll information is accurate and collaborates with payroll team and providers to resolve issues

Administrative support

• Supports provider administrative needs such as expense reporting ordering supplies (e.g. scrubs prescription pads nametags) processing time off requests etc.
• Maintains provider licensing information
• Requests/processes provider status changes
• Supports medical director with communications
• Supports clinical quality and coding audits as needed

Process improvement:

• Collaborates with counterparts in other markets
• Seeks feedback from providers recruiters hospital credentialing/privileging representatives and other key stakeholders on processes. Reviews and acts upon feedback.
• Re-designs inefficient steps within processes under their control
• Keeps informed on national trends in relation to provider onboarding and integration

Public Relationships:

Provides marketing and logistical support for special events and outreach projects (open houses physician events public lectures etc.)

Standards of Behavior: Must exhibit exemplary positive standards of behavior at all times; must demonstrate ability to effectively communicate with clinicians diverse staff and exercise grace under pressure.

All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.