Service Advisor
Service Advisor
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$ 55000 - 80000
1 Vacancy
Job Description
Service Advisor- Full Time
The ideal candidate is customer-focused with the ability to assess vehicle needs accurately and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.
About Us
Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service quality vehicles and fostering a supportive workplace culture. Built on a strong foundation of integrity customer satisfaction and teamwork we are eager to continue to grow and expand our team. Our employees are the driving force behind our success and we offer opportunities for career development stability and a welcoming team-oriented environment. If youre looking to join a company that treats you like family and invests in your future wed love to have you on board!
Responsibilities
- Uphold and understand manufacturer warranty guidelines policies and procedures
- Oversee the service lane to ensure prompt courteous and efficient service for all customers
- Greet customers promptly and courteously upon arrival
- Gather comprehensive customer and vehicle information and accurately document vehicle symptoms as described by the customer
- Assess and recommend maintenance based on vehicle age mileage and service history
- Provide detailed and accurate estimates for parts and labor costs
- Ensure final invoices align with completed work and explain all warranty services and charges to customers
- Establish clear follow-up timelines with customers
- Provide concierge support for all customer inquiries in person and via phone to ensure thorough and professional handling of all concerns
- Efficiently allocate work among technicians to optimize daily productivity
- Ensure technician time is consistently utilized
- Send digital multi-point inspections for customers to review in addition to printing physical copies
- Collect payments from responsible parties for all repairs
- Facilitate a positive customer experience by completing additional tasks as needed
Qualifications
- Strong organizational and time management skills
- Friendly customer-oriented demeanor with exceptional communication skills
- Proven leadership abilities with experience in managing and coordinating team activities
- Professional appearance maintaining a well-groomed and polished image
- Must have a clean driving record and hold a valid drivers license
- Must be willing and able to submit to a Background Check and Drug Screen
Benefits
- Average employee compensation at $55000-$80000/year
- Health insurance- Company contributes a portion to cost
- Dental Vision Assurity and LifeLock insurance options available
- Paid Life Insurance
- 401(k) with company matching
- Paid Time Off
- Family owned and operated
- Positive work environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
