Field Agent In Charge (FAC)

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY:

Our Ethos Operations Team is currently seeking a full-time Field Agent in Charge (FAC) to join our investigative team. The FAC plays a critical leadership role by overseeing a team of 1015 field investigators ensuring the highest quality in surveillance reporting and client compliance.

Our ideal candidate is an experienced field investigator seeking to step into a leadership role while remaining active in the field with a strong preference for surveillance training or surveillance case management experience. This individual brings a strong supervisory presence excels in managing remote teams and maintains a high standard of performance through independent hands-on investigative work.

KEY RESPONSIBILITIES:

• Team Supervision: Oversee a team of 1015 field investigators to ensure investigative assignments are executed effectively and professionally.
• Status Monitoring: Receive and respond to mandatory 4-hour and 8-hour field updates from investigators providing support and direction as needed.
• Case Compliance: Review case assignment prior to case start to confirm that all fieldwork aligns with client expectations legal standards and internal protocols.
• Surveillance Execution: Conduct covert mobile and stationary surveillance to gather critical evidence in fraud or claim investigations.
• Evidence Collection: Capture high-quality video and photographic documentation while maintaining discretion and legal compliance.
• Reporting: Draft comprehensive and detailed investigative reports that clearly outline findings timelines and relevant observations.
• Case File Management: Upload all surveillance materials including video footage and photographs along with written documentation to the internal case management system.

QUALIFICATIONS:

Education: Associates Bachelors Degree in Criminology or a related field (preferred).

Experience:

• Minimum of 3 years of experience as a surveillance investigator (required).
• Minimum of 1 year of supervisory or management experience (required).
• Prior military law enforcement or insurance industry experience is highly desirable.

Licensing & Technology:

• Active Private Investigator license within the state of residence or eligible to obtain one in your state.
• A valid drivers license that is not currently suspended or revoked and proof of valid auto insurance.
• A reliable laptop cell phone and internet service are needed for communication and administrative tasks.

Skills:

• Strong oral and written communication skills. Ability to multitask and prioritize projects. Basic computer skills including proficiency in Microsoft Office products.

WORKING CONDITIONS:

• This is a hybrid role that includes both remote administrative work within the U.S. and on-site field surveillance.
• Travel Expectations: While we aim to keep assignments within a 2-hour drive of your residence occasional further travel and overnight stays (covered by the company) may be required.
• Most surveillance cases start at 6:00 AM on weekdays and 7:00 AM on weekends with some discretion on the flexibility of surveillance assignments. End time can vary depending on activity and a typical workday can vary from 3-12 hours.
• Weekend and holiday availability is essential as subjects are often more active during these times.
• This is an independent role often requiring long hours alone in your vehicle regardless of weather conditions.
• Must remain alert with no external distractions ready to use videography equipment to document subjects.

Ethos Risk Services is an equal opportunity employer that does not discriminate based on religious creed sex national origin race veteran status disability age marital status color or sexual orientation or any other characteristic protected by law.

Required Experience:

Unclear Seniority