Technical Analyst (213712)
Technical Analyst (213712)
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1 Vacancy
Job Description
Location: UK - Manchester UK - Milton Keynes UK - Nottingham Job-ID: 213712 Contract type: Standard Business Unit: Service Desk
Life on the team
A fantastic opportunity has arisen for an experienced Technical Analyst to join our well-known IT Infrastructure Services client focusing on end-to-end incident management on a key contract. The Technical Analyst will be responsible for ensuring governance and vendor alignment to prevent SLA/KPI failures.
What youll do
Manage the end-to-end incident management process ensuring timely resolution and communication.
Provide governance to ensure that all incidents are handled according to established standards and protocols.
Monitor vendor performance to ensure alignment with contractual obligations and SLAs.
Conduct root cause analysis for recurring incidents and implement preventive measures.
Collaborate with cross-functional teams to improve incident management processes and tools.
Develop and maintain incident reports dashboards and metrics to track performance.
Act as the main point of contact for incident escalations and ensure effective communication with stakeholders.
Facilitate regular meetings with vendors to review performance and address any concerns.
Ensure compliance with internal policies and industry best practices.
Participate in continuous improvement initiatives to enhance service delivery.
What youll need
Proven experience in incident management or a similar technical role.
Strong understanding of SLA/KPI management and vendor governance.
Excellent analytical and problem-solving skills with a proactive approach to solutions.
Strong communication skills both written and verbal with the ability to convey complex information clearly.
Experience with incident management tools and ITIL frameworks.
Ability to work collaboratively in a team environment and manage multiple priorities.
Strong organizational skills and attention to detail.
Adaptable and open to change in a fast-paced environment.
This role offers an exciting opportunity to ensure high-quality service delivery while advancing your career in a dynamic and supportive team.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Required Experience:
IC
Employment Type
Student
