Senior Operations Manager, Commercial Strategy
Senior Operations Manager, Commercial Strategy
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$ 126500 - 203550
1 Vacancy
Job Description
Squarespace is looking for a Senior Operations Manager to support the Commercial Strategy teams mission to accelerate revenue growth by ensuring the team performs at its best with efficiency. Your responsibilities will include ensuring clear project/program planning transparent progress tracking risk mitigation team process improvements and efficient and scalable delivery. You will help connect the dots across people and projects and proactively surface opportunities to go beyond the status quo.
The Commercial Strategy team accelerates revenue growth data-driven strategies that optimize pricing product monetization and profitability. We drive alignment across the company to ensure successful execution of various initiatives partnering with product business and engineering teams. You will report to the Director of Commercial Strategy and work hybrid from our NYC office 2-3 days per week.
Youll Get To...
Project/Program Management
- Create clear plans related to scope milestones tasks roles and responsibilities risk identification and mitigation issue management dependencies etc.
- Break down silos and bridge communication gaps across teams; identify and communicate conflicting priorities or constraints
- Track project status and provide clear and concise updates to stakeholders
- Facilitate effective communication and collaboration between the Commercial Strategy team and cross-functional partners including Product Management Technical Program Managers Engineers Analysts User Researchers (UXR)
- Coordinate with key partners (Tax Legal Finance) to ensure compliance with policies
- Work closely with Commercial Strategy team members to ensure high confidence in delivering work within tight timelines
- Manage scope timelines and delivery when partnering with vendors to execute research related work
Team Operations & Processes
- Design and implement sustainable processes and playbooks to support collaborative and transparent execution
- Proactively identify bottlenecks and inefficiencies in team workflows and proposed solutions
- Hold teams accountable for delivering on commitments and help remove blockers
- Manage the teams operating rhythm including project lifecycles planning cycles goal-setting processes team rituals and leadership updates
- Establish regular reviews of key pricing levers including foreign currencies discounts and optimization opportunities
- Create and maintain a source of truth for pricing and packaging decisions
- Develop and drive best practices for knowledge sharing and documentation within the team
Who Were Looking For
- 5 years of experience in technical or software program management operations management or project management helping to manage cross-functional projects with stakeholders from diverse disciplines to help deliver products features etc.
- Strong working knowledge of the product development process SDLC Agile Scrum Waterfall
- Experience with A/B testing methodologies and processes; some understanding of statistical and financial analysis; understanding of qualitative and quantitative research
- Experience shipping products globally with some understanding of the localization and internationalization process
- Ability to work collaboratively influencing without direct authority and with stakeholders from different disciplines at all levels across the organization
- Exceptional communication presentation and stakeholder management skills
- Proven track record of bringing structure and predictability to a fast-paced environment handling context-switching with ease and grace
- Proficiency in Jira Google Workspace applications Excel Looker Amplitude
- Interest in software products business strategy competitive landscape market analysis
- Preference for direct experience related to online checkout billing payment processors financial solutions and pricing models and strategies.
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Fertility and adoption benefits
- Access to supplemental insurance plans for additional coverage
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- Pretax commuter benefit
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Dog-friendly workplace
- Free lunch and snacks
- Private rooftop
- Hack week twice per year
Cash Compensation Range: $126500 - $203550 USD
The base salary for this position will vary based on job-related criteria including relevant skills experience and location among other factors.
In addition to the cash compensation above (which includes base salary and where applicable for eligible roles may include on-target commissions or overtime pay) Squarespace employees are eligible to be granted an option to purchase our common stock.
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence build an audience monetize and scale their business. Our suite of products range from websites domains ecommerce and marketing tools as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1500 is headquartered in bustling New York City with offices in Dublin Ireland Aveiro Portugal and coworking spaces in the UK Netherlands and Australia. For more information about our company culture visit Commitment Today more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base but we also strive for the same in our employees. At Squarespace we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-SN1 #LI-Hybrid Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
Required Experience:
Manager
Employment Type
Full Time
