Customer Experience Representative
Customer Experience Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Experience Representative III plays a critical role in delivering exceptional service and support to our customers and sales teams. This senior-level position is responsible for managing complex customer interactions resolving escalated issues mentoring junior team members and driving continuous improvement in customer experience processes. The ideal candidate will bring a proactive mindset deep product knowledge and a passion for delivering outstanding service.
This position will serve ourAir Division located inFort Smith Arkansas.
Responsibilities
Serve as a primary point of contact for high-value or complex customer accounts providing expert-level support via phone email and other communication channels.
Resolve escalated customer issues with professionalism and urgency ensuring a positive outcome and long-term customer satisfaction.
Act as a liaison between customers and internal departmentsincluding Sales Production Logistics and Engineeringto ensure seamless order fulfillment and issue resolution.
Provide mentorship and training to Customer Experience Representatives I and II sharing best practices and supporting team development.
Analyze customer feedback and service trends to identify opportunities for process improvements and enhanced service delivery.
Manage and prioritize multiple tasks and projects in a fast-paced environment adapting quickly to changing business needs.
Maintain accurate records of customer interactions transactions and feedback using CRM and ERP systems.
Collaborate with cross-functional teams to support product launches promotions and service initiatives.
Lead or participate in special projects aimed at improving the overall customer experience.
Perform other duties as assigned.
Qualifications
High School Diploma or equivalent (Associate or Bachelors degree preferred).
5 years of experience in customer service preferably in a manufacturing or technical environment.
Proven ability to handle complex customer issues and deliver effective solutions.
Strong leadership and mentoring skills with a collaborative team-oriented approach.
Excellent communication skillsboth written and verbalwith a high level of attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite and experience with CRM/ERP systems (e.g. Salesforce SAP).
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Ability to work independently and manage time effectively in a dynamic environment.
Demonstrated commitment to continuous improvement and customer satisfaction.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
