Mortgage Servicing Contact Center Specialist
Mortgage Servicing Contact Center Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title:Mortgage Servicing Contact Center Specialist
Primary Location:4027 Lake Dr Grand Rapids MI
Employee Status: Full-time Hourly
Estimated Hours/Week:38
Remote:No
% of Travel for the Position:0%
What Youll Get:
- Weekly Pay
- Comprehensive Health & Wellness package including Medical (with prescription coverage) Dental and vision
- Matching Health Savings Account Contributions Dependent Care flexible spending account (FSA)
- Retirement options like 401 (k) with company match and pension.
- Paid time off: Vacation Personal days paid holidays paid volunteer time sick days & flex time.
- Tuition reimbursement
- To see a full list of our benefit offerings check out this helpful guide!
About this position:
LMCU is looking for a Mortgage Servicing Contact Center Specialist I who is primarily responsible for answering phone inquiries relating to all mortgage servicing functions. This individual is responsible for communication with members internal staff and outside vendors while demonstrating PRIDE Culture The Five Star Service Promise and adhering to investor federal and state regulation.
What youll do:
- Answers telephone inquiries from members relating to all servicing functions including but not limited to: making payments tech support online banking mortgage portal payment posting questions escrow analysis questions setting appropriate tasks updating member information processing payoffs processing curtailments preparing routine letters providing monthly billing statements doing account research etc.
- The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union by adhering to the 5 Star Promise by openly contributing to the success of others on the team actively participating in I AM LMCU and by living the core values that define the PRIDE culture.
- Performs other job duties assigned by supervisor including but not limited to: assisting with mortgage servicing inbox tasks audit doc preparation and system testing
- Responsible for adhering to and complying with all applicable federal and state laws regulations and guidance adhering to CU policies and procedures and completing required training by due date.
What Youll Bring:
- 1-2 years combined experience in Customer Service Banking and/or Mortgage
- High School Diploma or GED required some higher education preferred
- Excellent written and verbal communication skills.
- Mortgage Servicing System (MSP Black Knight) Core Banking System Microsoft Office
- Customer Service skills Analytical problem solving skills ability to work independently or as part of a team self-motivated effective time management high levels of personal organization
Who We Are:
We arent better because were big. Were big because were better. Explore your next opportunity with one of the largest credit unions in the country as well as Michigans leading mortgage provider. Grow your career experience our rewarding culture and work with talented teams that help you become better every day.
Youll enjoy an exciting professional environment where youll be encouraged to innovate and excel. Were committed to your empowerment as an employee providing ongoing training support and opportunities to achieve your career goals.
Contact Information .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
