Systems Analyst,Assc

PositionTitle: Systems AnalystAssc

Employee Classification: Systems AnalystAssc

College/Division: Information Technology

Department: 450222-IT INSTRUCTION & RESEARCH SUPPORT

Internal or External Search:External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $43908.80 - $54885.74

Appointment Full-time Equivalency: 1.0

Exempt or Non-Exempt: Exempt

Summary: NMSU is seeking a dedicated Systems Analyst Associate to provide frontline technical support in a distributed IT environment. This role ensures the seamless operation of desktops laptops printers and software deployments for faculty staff and instructional labs. As part of College IT the analyst plays a key role in maintaining service continuity across departments and colleges. If you thrive in a collaborative support model and have a passion for troubleshooting and system maintenance apply today!

Classification Summary:
Under immediate supervision performs work that is routine and instructions are usually detailed. This position includes duties normally associated with a systems administrator or systems analyst. Installs new and/or expands existing personal computer based systems. Determines required software and hardware in conjunction with end users. Programs or selects suitable software to meet user requirements. Installs new and maintains existing hardware. Develops and maintains telecommunications systems.

Classification Standard Duties:
Collects information to analyze and evaluate existing or proposed systems. Aids in customizing upgrading integrating and testing software for users. Installs tests maintains and supports operating systems software and hardware. Troubleshoots and resolves hardware software and connectivity problems including user access and component projects and writes user instructions. Records and maintains hardware and software inventories site and/or server licensing and user access and security. Maintains currency of knowledge with respect to relevant state-of-the-art technology equipment and/or systems. May train users in use of equipment. May be responsible for monitoring data integrity. Provides problem-solving support to computer problem support and resolution on-call for users of computer/network systems. Performs miscellaneous job-related duties as assigned .

Required Education Experience Certification/License Equivalency
Required Education:Bachelors degree in a related field.; Required Experience:No previous work experience required.; Equivalency:Any equivalent combination of education training and/or experience as approved by Human Resource Services.; Required Certification/License:

Knowledge Skills and Abilities
KNOWLEDGE:Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures. Knowledge of a broad range of relevant multi-user computer systems applications and/or equipment. Knowledge of computer security procedures and protocol. Knowledge of federal copyright laws as they pertain to the use of computer software.; SKILLS:Records maintenance skills.; ABILITIES:Ability to plan implement test and troubleshoot system software. Ability to write technical instructions in the use of programs and/or program modifications.

Job Duties and Responsibilities
The Systems Analyst Associate provides frontline technical support within a distributed IT environment serving faculty staff and instructional labs. This position is responsible for the setup maintenance and troubleshooting of desktop and laptop computers printers software deployments and related systems. Working as part of College IT the analyst contributes to a cross-functional support model to ensure continuity of service across departments and colleges.

Preferred Qualifications

ITIL is preferred
On-site position

Special Requirements of the Position

Department Contact: Jasmine Gomez

Contingent Upon Funding:Not Applicable

Bargaining Unit Eligibility:This is NOT a bargaining unit position with American Federation of State County & Municipal Employees (AFSCME).

Standard Work Schedule:Standard (M-F 8-5)

If Not a Standard Work Schedule:

Working Conditions and Physical Effort

Environment: Work is normally performed indoors.

Physical Effort: Moderate physical activity.

Lifting Requirements: Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

Risk: No or very limited exposure to physical risk.