Director, Client Operations
Director, Client Operations
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Salary Not Disclosed
1 Vacancy
Job Description
The Director of Client Operations is a leadership role responsible for overseeing client onboarding through stead-state with responsibility to grow existing clients organically overtime providing an excellent client experience within our sales organization. This position ensures operational excellence drives client satisfaction and supports revenue growth by optimizing processes leading cross-functional teams and serving as the primary escalation point for key accounts. The Director will collaborate closely with sales account management and logistics teams to deliver best-in-class solutions tailored to client needs. The ideal candidate will have strong project management skills excellent communication abilities a deep understanding of 3PL operations and tech stack (WMS/OMS) knowledge and expertise.
Primary Responsibilities:
- Client Relationship Management:
- Owns the development and creation of the client onboarding strategy this process is to be leveraged/executed by the cross- functional team.
- Serve as the primary operational contact for key clients ensuring their needs are met and expectations exceeded.
- Lead client onboarding implementation and ongoing service delivery processes.
- Proactively identify and resolve client issues acting as an escalation point for complex challenges.
- Provide leadership and support to Account Managers to uncover organic grown opportunities and drive wall share expansion.
- Implementation Management:
- Collaborate with internal teams (IT Operations Customer Success etc.) to ensure systems and processes are aligned with client needs.
- Facilitate the setup of transportation management systems (TMS) warehouse management systems (WMS) OMS and other tools.
- Ensure proper integration of client data into company systems and provides accountability for resolving any technical issues or issues such as billing etc to provide a seamless client experience.
- Project Management:
- Track and report on onboarding progress ensuring deadlines are met and deliverables are completed.
- Identify risks and proactively develop mitigation strategies to address potential challenges.
- Maintain detailed documentation of onboarding processes and client-specific requirements.
- Team Management:
- Build lead mentor and develop a high- performing team fostering a culture of collaboration innovation and accountability
- Role will coach/mentor/train the cross functional support team to drive 3PL knowledge and client excellence.
- Continuous Improvement:
- Gather client feedback and collaborate with internal teams to improve onboarding processes.
- Stay updated on industry trends and best practices to enhance the client experience and owns the ongoing client journey optimization efforts.
Education and Experience:
- Level of Formal Education: Bachelors degree or equivalent experience
- Area of Study: Bachelors degree in Supply Chain Management Logistics Business Administration or a related field
- Minimum Years of Experience: 10
- Type of Experience:
- Extensive experience in client facings roles onboarding implementation or project management within a 3PL operations or logistics environment.
- Strong understanding of transportation management systems (TMS) order management system (OMS) warehouse management systems (WMS) 3PL operations and supply chain operations.
- Technical Competencies & Information Systems: Transportation management systems (TMS) order management system (OMS) warehouse management systems (WMS) and supply chain operations.
- Skills & Abilities:
- Excellent communication and interpersonal skills with the ability to build strong client relationships and lead a team
- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Analytical mindset with problem-solving skills and attention to detail.
- Proficiency with Microsoft Office Suite
- Language Skills: English written and verbal communication skills
- Personal Attributes & Other/Preferred:
- Strategic thinker with a hands-on approach to execution.
- Results-oriented with a focus on driving measurable outcomes.
- Collaborative team player who thrives in a cross-functional environment.
- Innovative mindset with a passion for staying ahead of marketing trends and technologies
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence which includes world-class supply chain and distribution operations dedicated sales professionals online presence and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot LLC; ODP Business Solutions LLC; and Veyer LLC The ODP Corporation empowers every business professional and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities duties and skills required of associates so classified. Other duties may be assigned.
Pay Benefits & Work Schedule: The company offers competitive salaries a benefits package which includes a 401(k) and more along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position please click the Apply Now button.
How to Apply:Click the Apply Now button and follow the instructions on each page. When you have completed the application click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin citizenship status marital status age disability protected veteran status sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
Required Experience:
Director
Employment Type
Full-Time
