Sr. Manager, IT Software Implementation - USA Remote
Sr. Manager, IT Software Implementation - USA Remote
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Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Radiometer one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
At Radiometer life comes first. Our vision is to improve global healthcare with reliable fast and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for over 70 years we streamline diagnostic workflows empowering healthcare professionals to focus on what truly matterscaring for critically ill patients. Were a team that celebrates diverse ideas and continuous improvement. Here youll find a place to grow and make a real impact with your unique perspective driving us forward in improving patient care.
Learn about the Danaher Business System which makes everything possible.
The Sr. Manager IT Software Implementation is a key leadership role responsible for setting the strategic direction operational execution and financial performance of the IT Solutions team encompassing both Deployment and Support functions. This role ensures alignment with Radiometers enterprise goals by establishing clear team strategies driving revenue growth and fostering a high-performance culture rooted in accountability continuous improvement and customer-centricity.
The Sr. Manager IT Software Implementation is directly accountable for team KPIs including revenue generation customer satisfaction and on-time software implementationsand is expected to proactively identify and implement countermeasures when performance deviates from targets. They oversee the full lifecycle of customer-facing software projects from discovery and scoping through installation training go-live and post-implementation support.
The Senior Manager also plays a critical role in talent development ensuring the team is equipped to meet evolving business needs through effective hiring coaching and performance management. This includes leading the P4G (Performance for Growth) and D4G (Development for Growth) processes for all direct reports setting clear expectations providing regular feedback and supporting career development through structured 1:1s and development planning.
This position reports to the Director Implementation Services and is part of the IT Solutions Team and will be fully remote.
In this role you will have the opportunity to:
Develop and execute strategic business plans for IT Solutions to drive revenue growth customer retention and service innovation. Align team objectives with Radiometers business goals emphasizing operational excellence efficiency and customer satisfaction.
Lead the ITS Deployment and Support Teams to ensure timely high-quality software installations and go-lives while delivering exceptional customer service through effective issue resolution adherence to KPIs and alignment with customer expectations and contractual commitments.
Drive revenue accountability within the IT Solutions team by developing and executing strategies that directly contribute to service-based revenue growth while monitoring financial performance and identifying opportunities for expansion and efficiency.
Drive team performance through proactive management of KPIs regularly reviewing results to identify performance gaps. Leverage the Danaher Business System (DBS) and Problem-Solving Process (PSP) to communicate critical issues implement corrective actions and execute continuous improvement strategies when targets are not met.
Build and lead a high-performing team by hiring onboarding coaching and developing talent while managing performance and fostering a culture of accountability and continuous growth through structured execution of P4G (Performance for Growth) and D4G (Development for Growth) processes including regular 1:1s feedback and development planning. Elevate team capabilities in project scoping ensuring accurate understanding of customer needs and delivery of tailored value-driven solutions.
Foster strong cross-functional collaboration with Sales and Sales Management by supporting customer engagements such as software demonstrations and workflow consultations and partnering on tactical action plans for escalations and high-priority accounts. Ensure alignment across functions and manage sensitive customer communications effectively.
Ensure compliance and quality by driving implementation and adherence to regulatory and internal documentation standards including service work orders SOPs and work instructions.
The essential requirements of the job include:
Bachelors Degree in Computer Science or Information Technology or equivalent combination of education and experience
3 years of combined experience as a Lab/Diagnostics IT Lead Manager or Project Manager
Advanced computer literacy such as database applications networking interfacing capabilities (ASTM HL7 engines) middleware data management systems MS Office skills IIS SQL Java Software Application support and installation
Demonstrated strengths in communication organizational interpersonal leadership and project management and planning skills
Demonstrated ability to inspire and lead diverse teams build trust-based relationships and drive cross-functional collaboration in dynamic environments.
Track record of developing talent promoting inclusive team dynamics and creating a positive high-performance work culture.
Travel Motor Vehicle Record & Physical/Environment Requirements:
Ability to travel 20%
Must be able to lift or maneuver 40 lbs
It would be a plus if you also possess previous experience in:
Danaher Business Systems or Lean Six Sigma fundamentals
Hospital and Laboratory Information Systems vendors (Meditech Epic Cerner Sunquest) and medical devices
Microsoft Certified Systems Engineer (MCSE)
Degree in Project Management or Project Management Professional (PMP)
Radiometer a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Radiometer we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
The salary range for this role is $140000 -$150000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay. #LI-Remote
We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Required Experience:
Manager
Employment Type
Full-Time
