Bilingual Patron Experience Associate (Part-Time) - Columbine Library

We are seeking a dynamic customer-focused Bilingual Patron Experience Associate at the Columbine Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need whether it be what to read next how to download an e-book or how to find a job is what we do all day every day. If youre passionate about providing outstanding customer service serving your community and are ready to contribute to the Librarys success then this may be the job for you!

This part time (20 hours per week) position is fully eligible for benefits.

Bilingual (Spanish/English) positions require a Spanish fluency of advanced or higher.

Job Posting Closes at 11:59PM on:

06/11/25

Division:

Library Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

20

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental medical and vision insurance paid time off and holidays retirement matching wellness programs and tuition reimbursement.

Description:

Hiring Range: $19.65 - $24.57 per hour.

• CUSTOMER SERVICE: Provides information referrals and readers advisory assistance to patrons in person by phone mail and via electronic means. Locates materials using manual and electronic databases in JCPL other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs classes workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public both on or off site. Provides quality programs presented in their area of specialty including off-site locations. Conducts Library tours and community outreach.
• CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision assists in the development and maintenance of instructional tools databases and readers advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.
• OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays bulletin boards signs posters informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect tabulate maintain data and prepare standardized reports.
• OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies.
• Bilingual roles provide Cuentacuentos story times in Spanish.
• Persons hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.
• Position must comply with laws governing patron privacy and confidentiality under CRSand the Code of Ethics of the American Library Association as well as ADA governing public access to space and technology.

Required - Fluent reading speaking and writing in English and Spanish.

Education:

Experience:

Work Experience: Minimum one year

Certifications:

Languages:

Category:

Library Services