Investigation Specialist-DE, PSME ABBO Verification Operations-Variable
Investigation Specialist-DE, PSME ABBO Verification Operations-Variable
Posted on :
01-06-2025
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1 Vacancy
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Job Description
Amazon Business Biz Operations (ABBO) is part of WW PSME/ Self-Service Registration (SSR). Our operations span across India (HYD/BLR) Costa Rica (SJO) and Japan (CTS). We collaborate seamlessly with cross-functional teams constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers. Team supports WW AB Marketplaces 24/7 on operational tasks encompassing manual verification risk & abuse management and assists WW AB teams on tasks that require human intervention. Primarily team verifies legitimacy of potential customers to onboard business/corporate customers at Amazon platform providing additional benefits such as bulk ordering expedited delivery etc. In order to protect platform from abusive actors team combines technology machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. Team seamlessly develop mechanisms to reduce the impact of abuse. Alongside we assist WW AB team on manual tasks in order to reduce cost to serve while improving efficiency and maintaining the highest quality standards.
If you are one who is self-driven look for new challenges and strive to raise standard under a fast-moving environment all you need is the ABBO platform. We are inviting applications for the Investigation Specialist (German Language Support) position where you will interact with German -speaking customers and internal ABV operations to meet business requirements. The ideal candidate should demonstrate excellent decision-making abilities strong verbal and written communication skills in German and analytical problem-solving capabilities.
Graduate in any discipline is required.
Proficiency in German language (written and spoken) Minimum requirement: Graduate/Advance Diploma/ B2 Certification in German
Ability to call customer in German language with fluency and accuracy
Excellent interactive skills with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders.
Proactive self-disciplined quick-learning diligent and detail oriented.
Effectively prioritizes work time to ensure quality and fulfills department standards for time spent
Willingness to take initiatives & responsibilities to reduce customer efforts.
Strong verbal and written communication skills in German for investigative and operational matters.
Creative and analytical problem solvers with a passion for operational excellence.
Experience with Microsoft Office including Outlook Word and Excel.
Ability to engage with internal/external customers in German language confidently.
Experience in customer call using German language
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
If you are one who is self-driven look for new challenges and strive to raise standard under a fast-moving environment all you need is the ABBO platform. We are inviting applications for the Investigation Specialist (German Language Support) position where you will interact with German -speaking customers and internal ABV operations to meet business requirements. The ideal candidate should demonstrate excellent decision-making abilities strong verbal and written communication skills in German and analytical problem-solving capabilities.
Graduate in any discipline is required.
Proficiency in German language (written and spoken) Minimum requirement: Graduate/Advance Diploma/ B2 Certification in German
Ability to call customer in German language with fluency and accuracy
Excellent interactive skills with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders.
Proactive self-disciplined quick-learning diligent and detail oriented.
Effectively prioritizes work time to ensure quality and fulfills department standards for time spent
Willingness to take initiatives & responsibilities to reduce customer efforts.
Strong verbal and written communication skills in German for investigative and operational matters.
Creative and analytical problem solvers with a passion for operational excellence.
Experience with Microsoft Office including Outlook Word and Excel.
Ability to engage with internal/external customers in German language confidently.
Experience in customer call using German language
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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