Technical Specialist
Technical Specialist
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Hardware knowledge of Blade / Rack Servers
Window administration with following required skills:
WINDOWSand WINDOWS 2012 OS troubleshooting skills.
Microsoft failover Cluster basic knowledge
Basic understanding of VMware
Basic HP server H/W knowledge including iLO RAID and HP Teaming
Knowledge of Incident Management Change Management and Problem Management.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Hardware knowledge of Blade / Rack Servers
Window administration with following required skills:
WINDOWSand WINDOWS 2012 OS troubleshooting skills.
Microsoft failover Cluster basic knowledge
Basic understanding of VMware
Basic HP server H/W knowledge including iLO RAID and HP Teaming
Knowledge of Incident Management Change Management and Problem Management.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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