Bilingual Senior Technical Architect (Contact Center) (423091)
Bilingual Senior Technical Architect (Contact Center) (423091)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Req Id: 423091
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
Summary
We are seeking an accomplished and highly experienced Senior Technical Architect to join our Contact Centre Practice. This role requires an individual that is experienced in delivering contact centre technology solutions and having a solid understanding of CCaaS solutions along with being knowledgeable on cloud computing security and DevOps. The ideal candidate would also have experience in delivering/migrating highly complex large-scale contact centre solutions. They would drive initiatives manage teams as well as 3rd party engagements and will contribute to the overall success of the Contact Centre Practice.
Key Responsibilities
- Assess design develop and configure contact centre solutions (CCaaS) which would include components that relate to Natural Language (NLU/NLP) Conversational Robot (AI chat/voice Bots) WFM WFO and/or Self Service IVR with call routing technologies etc.
- As a technical lead you will have hands-on the delivery as well as support colleagues to successfully deliver/migrate technical solutions.
- Engage with stakeholders including clients internal teams and external partners overseeing the feasibility and successful delivery of the solution.
- Lead or participate in functional/technical analysis defining the target solution.
- Identify potential risks and proactively develop strategies to mitigate them.
- Stay abreast of emerging technologies and industry best practices market trends proactively identifying opportunities for improvement innovation and automation.
Key Asset Qualifications:
- Solid knowledge of Contact Centre solutions & product suites within one or more of the following editors: Genesys NICE AWS and/or Google as well as CRMs.
- Capability to work as a team and address customers in manner to upkeep their satisfaction throughout the whole project delivery cycle.
- Capability to manage several delivery activities simultaneously as well as priorities.
- Cloud based solution delivery experience (CCaaS Amazon Connect Twillio Google).
- Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
- Intermediate certifications in cloud computing (e.g. Genesys NICE AWS Azure GCP).
- Proven experience working with a wide variety of software and hardware technologies including on-premise and cloud-based contact centre solutions.
- Experienced in cloud computing architectures including IaaS CCaaS PaaS and SaaS and experience with serverless technologies.
- English & French spoken and written.
Additional assets - Leadership skills/abilities/attributes/knowledge:
- Solide rsolveur de problmes :Sattaque de faon proactive aux dfis complexes en prenant des mesures immdiates et efficaces.
- Penseur stratgique et adaptable :Analyse les problmes de manire exhaustive en intgrant de nouvelles informations et perspectives afin dlaborer des solutions novatrices.
- Communicateur efficace et empathique :Adapte le style de communication et le contenu pour trouver un cho auprs de divers auditoires et parvenir une comprhension optimale.
- Grande capacit dadaptation et ingniosit :Matrise rapidement de nouvelles situations faisant preuve dune habile capacit de raction face lvolution des demandes.
- Dveloppeur dquipe (Team Builder) :Favorise un environnement dquipe unifi en remettant activement en question les ides qui sment la division et en encourageant un sens commun de lobjectif.
- Mentor et coach ddi :Fournit une orientation du soutien et du mentorat aux membres de lquipe dbutants favorisant ainsi leur croissance professionnelle.
#LI-SS1
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/06/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
Senior IC
Employment Type
Full Time
