Consumer Advocacy Manager
Consumer Advocacy Manager
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$ 77570 - 127430
1 Vacancy
Job Description
As consumer advocacy manager you will design surveys real-time dashboards closed loop processes analyze qualitative and quantitative results act as a consultant to key stakeholders track impact of improvements and create insights reports using storytelling techniques for Individual Markets.
You are an expert in designing and evaluating methods for collecting insights via surveys. You are a self-starter and manage end-to-end project execution. You thrive on partnering with colleagues vendors and leadership to design and execute voice of the customer and voice of field surveys and provide insights-first storytelling findings and recommendations. You thrive on working through data and analysis to be able to provide actionable insights that enable better strategic and tactical decision-making for our business partners. You are a change advocate and will be dedicated to ensuring our consumers and field partners always have a voice in every discussion meeting and decision.
You have
- Bachelors degree or certification
- Experience: 5 years of managing Voice of the Customer/Voice of Field programs; including extensive Qualtrics experience both custom quantitative and qualitative research experience
- Strong people skills and a consultative and collaborative approach that will align well with Guardian core values
- Thought leadership for customer advocacy and experience with the goal of driving action and results
- Ability to perform exploratory data analysis to understand relationships opportunities to influence outcomes and how to attribute cross channel outcomes
- Strong storytelling skills and thought leadership with experience presenting using PowerPoint to various audience types.
- Qualtrics experience which includes survey design self-service dashboard design text analytics tools sentiment analysis tools and ticketing.
You will
- Successfully design VOC and VOF collection processes - ensure that the VOC/VOF collection process is executed efficiently and with high quality
- Analyze data write reports create presentations - generate actionable insights using statistical analysis that are relevant and timely
- Develop strong business partner relationships - add value by learning about the industry.
- Collaborate across teams to deliver insights
Salary Range:
$77570.00 - $127430.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful candidate. In addition to salary this role may also be eligible for annual sales or other incentive compensation.
Our Promise
At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Required Experience:
Manager
Employment Type
Full-Time
