Client Services Coordinator - Domestic Violence Resource Center
Client Services Coordinator - Domestic Violence Resource Center
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1-3years
$ 62 - 65
1 Vacancy
Job Description
Join Our Team at SARC!
Are you passionate about creating a safer more supportive community SARC (The Sexual Assault/Spouse Abuse Resource Center) is seeking dedicated individuals to join us in our mission to be Harford County s lifeline for victims and survivors of domestic violence sexual violence child abuse and stalking.
About SARC:
Established in 1978 through grassroots efforts SARC has been at the forefront of providing essential services and support to those in need. From our humble beginnings we ve evolved into a comprehensive resource center offering shelter advocacy legal support community outreach and education services. At SARC we believe in fostering an environment of trust respect and inclusivity regardless of race creed gender marital status sexual orientation or economic circumstances.
About the Role:
As a Client Services Coordinator you will be responsible for providing direct crisis services to SARC clients and administering the Human Trafficking and Lethality Program under the supervision of the Counseling and Client Services Director. This role includes ongoing support case management and advocacy to survivors of domestic violence sexual assault and human trafficking. Services are survivor-centered and trauma-informed.
Responsibilities Include:
Oversee the operations of SARC s Human Trafficking Program including administrative tasks developing procedures and direct case management.
Conduct client needs assessments and provide crisis intervention safety planning advocacy referrals and follow-up.
Assist in goal planning to support autonomy and self-sufficiency.
Provide 24-hour helpline coverage and respond to on-call needs for the lethality project trafficking program and hospital accompaniment.
Maintain partnerships with stakeholders and agencies in Harford County.
Serve as point of contact for law enforcement and partners in lethality and trafficking cases.
Maintain and manage human trafficking-specific referrals resources.
Accompany and advocate for clients during medical care forensic exams law enforcement interactions and legal proceedings.
Assist clients in obtaining housing benefits financial assistance health care education mental health services and more.
Collaborate with community educators for outreach and training on trafficking an lethality.
Strengthen partnerships with organizations focused on housing education and workforce development for survivors.
Maintain accurate client records in the ETO database.
Attend coalition and collaborative meetings as assigned.
Develop monthly on-call schedules and submit to the Program Director.
Participate in regular case reviews with the Clinical Director.
Perform other duties as assigned.
Supervisory Responsibilities:
Supervises Client Services Advocates and Hospital Companions. Responsibilities include planning assigning and directing work; performance appraisal; addressing concerns and resolving problems in collaboration with the Program Director.
Schedule:
Monday-Friday typical business hours with some overnight on-call coverage expected.
Salary:
$62000 to $65000 per year depending on experience.
Requirements
Requirements for Consideration:
Bachelor s Degree in Psychology Social Work or related field with at least 2 years; experience or Master s Degree in a related field.
Knowledge of psychosocial services and case management practices.
Ability to work on-call and under time pressure.
Adherence to professional laws ethics and procedures.
Completion of SARC s 30-hour Basic Crisis Response training within three months of hire.
Completion of Sex Trafficking training.
Valid driver s license.
Preferred Experience:
At least 2 years of supervisory experience are preferred.
Experience in crisis intervention and trauma-informed services.
Necessary Skills:
Strong emotional maturity and independent decision-making.
Excellent listening and communication skills.
Strong organizational and analytical reasoning abilities.
Benefits
What We Offer You:
11 paid holidays plus 2 floating holidays for full-time employees; 1 floating holiday for part-time.
Up to 112 hours of vacation time in the first year (based on schedule).
Up to 96 hours of sick leave annually (based on schedule).
Choice of three health plans with generous employer HSA contributions.
100% employer-paid premiums for standard individual health coverage.
Dental vision voluntary life and AD&D coverage.
Employer-paid parking pass for added convenience.
These benefits are designed to support your well-being and ensure you have the resources you need to thrive both personally and professionally.
Employment Type
Full Time
