Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you a proactive detail-oriented virtual assistant who thrives in a fast-paced healthcare setting A leading physical therapy practice in Illinois is seeking a full-time Medical Virtual Assistant to join our collaborative and patient-focused team.
About our client:
We re more than just a clinic we re a mission-driven team dedicated to transforming lives through physical therapy. Our culture is grounded in collaboration transparency and a relentless pursuit of excellence. We value speed integrity and positive energy.
Our Core Values
Keep the Lifeblood Flowing Financial health powers better patient care
No Jerks Allowed We believe in respect and zero drama
Crush the Bare Minimum Excellence is our baseline
Move Fast Fix Fast Momentum is everything
Responsibilities
As our Medical Virtual Assistant youll be the digital heartbeat of our front desk and patient coordination operations:
Patient Communication & Scheduling
Make outbound calls to leads from Facebook and Google to schedule new patient appointments
Answer incoming calls address general inquiries and assist with scheduling
Schedule follow-up appointments after evaluations
Manage cancellations rescheduling and the waitlist
Confirm appointments and manage the appointment calendar
Greet and guide patients via Zoom check-ins
Administrative Support
Update trackers and admin sheets
Maintain patient records and respond to email inquiries
Coordinate therapist schedules
Send appointment reminders and treatment plans
Assist with referral management
Patient Support & Insurance Assistance
Explain insurance benefits and assist with related questions
Follow up with patients post-treatment
Handle FAQs and send personalized communication
Coordinate and support telehealth appointments
Tools You ll Use
We work with modern tools that streamline care and communication:
Stride EMR
RingCentral
GoHighLevel
Google Workspace (Docs Sheets Calendar etc.)
Requirements
Experience in a medical or healthcare-related virtual assistant role
Strong communication skills friendly clear and professional
Confident with phone and video communication
Proficient in managing schedules and digital records
Reliable self-motivated and aligned with our values
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
