Concierge Manager - The Little Nell
Concierge Manager - The Little Nell
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Job Description
Position Summary
The Concierge Manager is responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Acts as the primary contact between the guest and the hotel for any and all matters that the guest wishes and is responsible for ensuring that all members of the concierge team deliver consistent superior guest service. This position reports to the Front Office Manager.
The budgeted salary range for this position is $75000 - $85000. Actual pay will be dependent on budget and experience all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until June 15 2025.
Essential Job Functions/Key Job Responsibilities
Coordinate day to day operations ensuring the quality standards and meeting the expectations of the guests on a daily basis
Understand the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Support the concierge team to keep them focused on critical components of operations to drive guest satisfaction and the desired financial results
Initiates and leads the training program for all new concierges and retraining for new processes
Responsible for interviewing and hiring concierge members. Handles discipline and separation of employees in accordance with company policy
Provide a thorough and up to date knowledge of all activities events dining and entrainment options in the area
Maintain knowledge of daily house-count arrivals/departures VIPs scheduled in-house group names background activities locations and times as well as special requests/arrangements
Encourage and build mutual trust respect and cooperation among team members
Ensure concierge team effectively handles guests requests and adheres to all hotel policies procedures and standards while striving towards total guest satisfaction
Offering personalized service to guests such as restaurant reservations arranging for spa services recommending night life hot spots booking transportation and procuring tickets to special events
Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results
Other duties as assigned
Qualifications :
Education & Experience Requirements
High school diploma or equivalent required
5 years experience in guest services front desk or related professional area required
3 years experience in a leadership position within a hotel rooms division department
2-year degree from an accredited university in Hotel Management Hospitality Business Administration or related major preferred
Knowledge Skills & Abilities
Proficient with Microsoft Office Suite or related software
Provides information to supervisors and co-workers by telephone in written form e-mail or in person
Strong leadership collaboration and interpersonal skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Proficiency in Spanish preferred
Maintain professional and effective communication with cross functional teams
Strong ability to analyze information and evaluate results to choose the best solution and solve problems
Ability to uphold service standards by engaging with employees and fostering a culture of excellence
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to assess team performance provide feedback and implement development plans
Ability to delegate tasks effectively empowering teams while maintaining accountability
Ability to maintain Forbes Five Star standards through all interactions
Additional Information :
Work Environment & Physical Demands
Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
