Manager, Auto Insurer Examination

Union: Non-Union
Department: Altum Health
Site: On-Site
Reports to: Director Assessment Services
Work Model: Hybrid
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: June 13 2025

Position Summary:

As the Manager you will oversee the operations of the independent assessment team ensuring the smooth operation of our assessment services from referral to delivery of high quality reports to customers. Experience in all aspects of the independent assessment process is critical.

At the outset you will be intimately engaged in the successful integration of staff and work flow processes as we merge West Park Assessment Centre and Altum Health Auto IE into one business unit. You will be responsible for day to day administrative operations task realignment and streamlining while ensuring the team is engaged and supported through this significant transition while personally setting the tone for an efficient and highly functioning team. Through excellence in delivery you will lead this business unit in being the provider of choice for independent evaluations.

You will work closely with the Director Assessment Services in the following day-to-day operational responsibilities as follows:

Operational and Financial Management

• Maintain responsibility for the effective and efficient management of the assessment services administrative services performing financial management responsibilities in collaboration with the Altum Health Management Team and performing various corporate management responsibilities which support and advance the program and UHN goals
• Responsible for ensuring that we are meeting SLAs and KPIs with respect to our key customers for which we a preferred vendor
• Explore new processes for ensuring the end product is produced in a timely cost effective manner
• Oversee the smooth functional operation of leased satellite location(s) and rented examination rooms (province wide) inclusive of staffing and weekly schedule. 
• Assess and coordinate usage of Altum sites with a view to streamlined processes for scheduling space(s)
• Utilize reports from WIN to ensure that timeframes are met. Utilize and develop reports in WIN to assist the team in achieving their goals (i.e. overdue reports overdue assessors report statistics specific to Insurance Companies etc.) and to determine optimal staff resource levels
• Act as administrator for WIN (proprietary software) which encompasses assessor set-up scheduling workflow and financial activities and closely liaise with IT consultants & finance to ensure workflow changes and fees are communicated and implemented
• Act as administrator/liaison for Smart Simple and IME Workflow and assist our customers when required involving working with 3rd party software companies.
• Assist in implementing claimant & customer satisfaction surveys and developing an ongoing process to ensure compliance

Business Development:

• Maintaining a strong liaison with key personnel (Business Development & Marketing) to ensure we are meeting the needs of our customers is a key expectation
• You will be responsible for assisting in setting and achieving both revenue and quality targets within your portfolio

People Leadership and Relationships:

• Selection development and management of all aspects of human resources and developing and maintaining professional/business relationships both internally and externally including key stakeholders such as Assessors Insurance Companies claims adjusters and managers and other key stakeholders
• Meet with outside vendors regarding enhancements to our business (i.e. digital dictation filing systems scanning etc.)
• Manage assessment team staff in a constantly changing environment
• This includes monitoring staff productivity performance (includes completion of Performance Reviews) and attendance.  Monitor workloads explore/identify gaps improve processes and work with staff through implementation.  Coordinates direct reports vacation coverage
• People leadership is an integral component of the Mangers role. Driving change and leading teams through industry disruption and transformation will be an expectation 

Quality Improvement and Safety:

• Managing the development implementation evaluation and maintenance of quality improvement/program evaluation initiatives that are aligned with delivery sites and/or UHN standards to ensure continuous quality improvement/program evaluation throughout the program
• Developing implementing and managing long and short-term strategies for the expansion of the third-party component of the Program which are in alignment with site/hospital goals and strategies

Qualifications :

As our ideal candidate you bring the following experience and certifications: 

• A regulated health care professional with academic qualifications from a recognized university and/or business degree combined with industry experience
• Registration with the appropriate regulatory College of Ontario if applicable
• A minimum of three (3) years leadership experience in the independent assessment marketplace  

Your personal and professional skill set include the following: 

• Demonstrated Managerial track record in leading an organization through industry change and growth
• Demonstrated track record of strong leadership skills including change management effective planning program development project management organizational interpersonal and communication skills team building and collaboration
• Demonstrated history of successfully planning developing and implementing key process improvements human resources recruitment retention and team performance management 
• Experience in the Insurer Examination marketplace is an expectation with demonstrated solid understanding of the Automobile Insurance Act specifically the SABS and LAT process
• Ability to work effectively and demonstrate composure under pressure/stressful conditions and to meet multiple and competing deadlines 
• Excellent initiative good judgment and decision-making with a demonstrated ability to multi-task identify and resolve problems and work collaboratively as well as in a self-directed fashion 
• Ability to lead make decisions influence mentor motivate others multi-task and work a fast-paced ambiguous and changing environment 
• Ability to develop implement and monitor a quality management program 

There are difficult cases that challenge you and there are sensitive cases that require a delicate touch. Every day there are clinical learning opportunities and teaching moments. With the Circle of Care mindset as a guiding principle you eagerly participate in activities and perform cross-functional and cross-site duties as required. You believe in the work we do together. 

Additional Information :

Why join UHN 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN. 

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.) 

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

Remote Work :

No

Employment Type :

Full-time