Technical Support Representative, Tier 1 (Mexico Remote)
Technical Support Representative, Tier 1 (Mexico Remote)
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Salary Not Disclosed
1 Vacancy
Job Description
You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.
We are looking for an enthusiastic self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced team-oriented environment and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.
Responsibilities:
- Proactively support the Turnitin product line via primarily email (sometimes phone & live chat) ensuring problem resolution system access and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases
- Develop positive customer and cultural relations.
- Assist in the translation maintenance and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
Qualifications :
Essential:
- Bachelors degree or experience working in a customer support role
- 3 years prior technical support representative experience ideally supporting a global enterprise environment
- Fluent spoken/written English & Spanish
- Ability to work in a fast-paced environment manage multiple projects set priorities work independently and perform under pressure
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows Mac Linux)
- A good understanding of Microsoft Office products
- Excellent planning and organisational skills
- Ability to work with sensitive and confidential material and possess excellent judgement
Desirable:
- Familiarity with Learning Management Systems such as Blackboard Moodle Canvas or D2L
- Broad understanding of web technologies and Software as a Service (SaaS)
Additional Information :
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education and thriving in an organization that is free of politics and full of humble inclusive and collaborative teammates the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
- Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
- Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products the way we treat each other and how we work with our customers and vendors.
- Action & Ownership - We have a bias toward action and empower teammates to make decisions.
- One Team - We strive to break down silos collaborate effectively and celebrate each others successes.
- Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Global Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and evolve alongside us join our team!
Turnitin LLC is committed to the policy that all persons have equal access to its programs facilities and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
