Business Analyst
Business Analyst
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Job Description
Working as a part of the Revenue Operations team the role requires you to work closely with the sales marketing finance operations and customer success teams to ensure data integrity in our systems.
Role Requirement:
Work on internal sales team tickets on a daily basis within the given SLA to resolve issues and disputes.
Be part of the backend operation team to ensure a smooth process.
Create weekly monthly reports on the insights and findings with a recommendation.
Be an expert at internal sales policy and processes along with the products.
Audit data monthly for cleanliness and process improvements.
Build trust with stakeholders.
Frequent professional interaction and communication with the sales team and tech team.
Provides first-level technical support to the Internal Stakeholders/Sales Reps.
Provide feedbacks to the technical team to identify technical defects/issues.
Identifies and provides input on unique or recurring Sales Rep problems to the product/respective teams.
Guide the team members as and when required.
Qualifications :
Education and experience: Bachelors Degree in an analytical field (Engineering or Math or Economics) preferably with work experience of 1-3 years.
Experience in being part of data management or market research roles is a plus.
Excellent problem-solving and analytical skills
Proficiency in Microsoft Office software products including PowerPoint Excel Word
Demonstrated ability to convey a sense of urgency openness to new ideas inclusion & diversity integrity customer focus and respect.
Proven experience managing multiple projects in a fast-paced environment
Working with minimal supervision
Flexibility and availability to work on ad-hoc business requirements
Attention to details
Previous CRM experience will be an added advantage
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
