Offline Sales Team Leader

At loveholidays - we trailblaze together. Were on a mission to open the world to everyone giving our customers unlimited choice unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers personal holiday expert - the smart way to get away.

Were using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams youll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. Youll create impact for our future by owning projects and shaping the business strategy to reach shared goals all within our enhanced international community of collaborative and passionate teams.

The impact youll have:

Behind every successful sales function is a dedicated support team assisting our Sales Consultants with intricate sales and booking processes.

Reporting to the Head of Sales the Sales Team Leaders play an essential part in driving continuous improvement and effecting change in a fast-paced target-driven environment.

You have experience within travel so know how the industry works. You are a confident communicator and able to take full ownership of offline sales pre & post booking issues; completing call reviews and resolving issues with customers directly. You are thorough and can perform QA checks on holiday bookings ensuring that errors are reported in real timeimplementing the associated deduction with agents.

You are competent working with numerical data and can perform reporting on agent performance analysing issues and confirming the associated training requirements to relevant dept Heads.

You are used to working to tight deadlines so can manage your time well and thrive when having lots of different challenges to prioritise and complete. You know how to keep professional when dealing with tricky customers and enjoy working as part of a busy team. You also have a good knowledge about worldwide travel destinations and are keen to learn even more.

** This role is full-time 37.5 hrs per week: 5 days out of 7 to include weekends and bank holidays. The offline sales team currently operates from 0830-2030 Mon-Sun. The shift pattern for the role can be allocated to any time within these operational hours.

Your day-to-day: 

• Day-to-Day Inbound/Outbound Call Centre management including resource fulfilment
  
• Increase and improve core sales KPIs including (but not limited) to: Conversion of customer interactions into new holiday bookings upselling opportunities repeat business and brand adherence
  
• Building and maintaining strong relationships with sales consultants key departments and their management team(s)
  
• Participates in customer call listening providing actionable data and quality reports to call centre sales managers for consultant reviews and action plans
  
• Contribution to ongoing training and induction programmes

Your skillset:

• Inbound/Outbound Travel Sales Call Centre experience
• Excellent verbal written and interpersonal communication skills
• Dedication to providing an exceptional customer experience
• Self-motivated and self-starting with exceptional listening & analytical skills
• Ability to multitask and successfully operate in a fast paced target-driven team environment
• Proficient with G-Suite (intermediate Sheets Docs Slides etc) CRMs and Telephony system
  

Not necessary but would be desirable to have:

• Experience using Kustomer (CRM) Twilio Flex Ujet (Telephony) & EdgeTier (QA) platforms would be advantageous

Perks of joining us:

Other than an amazing environment for you to grow have impact and show the world your incredible skills we offer the following benefits: 

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service up to a maximum 30 days per annum
• Enhanced maternity/paternity leave
• Subsidised gym memberships
• Cycle to work scheme season ticket loan and eye care vouchers

At loveholidays we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

Remote Work :

No

Employment Type :

Full-time